BaltimoreRecruiter Since 2001
the smart solution for Baltimore jobs

Remote Customer Service Retention Expert(English/Spanish)

Company: MommyJobsOnline
Location: Silver Spring
Posted on: September 20, 2019

Job Description:

Work at Home Bilingual Customer Retention Expert (English / Spanish) Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. How to apply: To get connected to this client please register to become an agent and click on https://jobseekeronboard.com/become-a-member-join-now/ and reference agent id code JSOBDonna when you sign up online. We will be in contact with you within 24 hrs via email. Please call today 1 (405) 586-8415 if you have further questions.

Keywords: MommyJobsOnline, Baltimore , Remote Customer Service Retention Expert(English/Spanish), Hospitality & Tourism , Silver Spring, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Retail Service Merchandiser
Description: Overview The IMPACT Retail Service Merchandiser is responsible for representing Acosta, our clients, and our customers by effectively performing project work including, but not limited to, the proper (more...)
Company: Acosta
Location: Sterling
Posted on: 10/19/2019

Sales/Customer Service/Part-Time
Description: Our nation's premier provider of health care access in the US is looking for motivated self-starters to enjoy a career with our company. Our health care programs are primarily
Company: Health Inc.
Location: Silver Spring
Posted on: 10/19/2019

Shift Supervisor
Description: This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's
Company: Wendy's
Location: Reston
Posted on: 10/19/2019


Shift Supervisor
Description: This job opportunity is with one
Company: Wendy's
Location: Harrisburg
Posted on: 10/19/2019

Housekeeping Aide (PM Shift) - Courtyard Washington, DC/Foggy Bottom - (19142207)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Washington
Posted on: 10/19/2019

Customer Service Reps. Work At Home!
Description: We're looking for earners - you can get a performance bonus your first week We arelooking for independent contractors to provide customer service. We provide phone support for our clients' sales, customer (more...)
Company: MJOL
Location: Accokeek
Posted on: 10/19/2019

25L Cable Systems Installer/Maintainer
Description: Being able to communicate across the battlefield and around the world is crucial to mission success. As a Cable Systems Installer/Maintainer, you will install the lines and equipment that allow units (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 10/19/2019

Retail Sales Associate (Seasonal)
Description: NEW BALANCE WAS FOUNDED ON ONE SIMPLE MAXIM: WE WERE BORN TO MOVE. FOR OVER A CENTURY, THAT IDEA HAS INSPIRED US TO SUPPORT ATHLETES OF ALL KINDS IN THEIR PURSUIT OF EXCELLENCE, WHETHER THAT MEANS WINNING (more...)
Company: New Balance Athletics, Inc.
Location: Leesburg
Posted on: 10/19/2019

Housekeeping Aide - The Ritz-Carlton, Philadelphia - (19123393)
Description: Housekeeping Aide At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International, Inc.
Location: Cherry Hill
Posted on: 10/19/2019

Residences Concierge - The Ritz-Carlton, Philadelphia - (19121889)
Description: Residences Concierge At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International, Inc.
Location: Cherry Hill
Posted on: 10/19/2019

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds