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Staffing Coordinator/Scheduler

Company: Home Instead
Location: Hanover
Posted on: November 23, 2021

Job Description:


Home Instead, a leading provider of non-medical in-home care located in Arnold -MD. This is a fast paced rewarding position that requires the ability to be flexible, multi-task and be a team player. This is not a remote or work from home position.

The -scheduling coordinators interact -with our professional CAREGivers, clients, client family members -and/or responsible parties. The primary responsibility is -to efficiently coordinate Client schedules with Caregiver's skill set and availability.

Candidate must enjoy working in a fast paced, team oriented environment. This position requires the candidate to possess exceptional communication, computer and -organization skills. In addition, -must have -professional telephone and email etiquette, to be tech savvy, the ability to be -a problem solver and to adapt to changing situations with a positive and patient attitude.

This is an entry level position. - Duties include but not limited to :
Answer each incoming call in a friendly, professional and knowledgeable manner
Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
Communicate professionally with Client/Family and CAREGivers
Schedule and enter accurate client and CAREGiver -notes/records in the home care software system.
Schedule and follow up with all employee and client issues to ensure problems are resolved and communicated
Schedule and capture opportunities -to enhance or increase the quality of home care
Ability to be cross trained
Qualified candidates will possess:
High school diploma, GED, or equivalent
One (1) or more years of experience in an office environment required with a focus on customer service.
Work Related Experience:
Ability to use confidentiality and discretion with confidential materials
Approachable and confident to interact with employees at all levels
Ability to multi-task, manage projects, and be detail oriented
Proficiency in Microsoft Office Suite &ndash Excel, Word, Outlook, TEAMS, preferred
Work Schedule:
Full Time, Monday - Friday 8am-5pm
Competitive Pay
Virtual Me/Teledoc -(Virtual healthcare visits)
Medical, dental and vision offered
Direct Deposit
Paid Time Off
Paid Holidays
Paid Training
Ongoing Professional Development

Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Baltimore , Staffing Coordinator/Scheduler, Human Resources , Hanover, Maryland

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