Trainer/Training Development Specialist
Company: Johns Hopkins University
Location: Baltimore
Posted on: January 27, 2023
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Job Description:
Trainer/Training Development Specialist
Requisition #: 610026
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Dec. 30, 2022
Join an amazing global healthcare organization!
Excellent compensation package!
Awesome benefits, including dependent tuition reimbursement!
Requisition #: 531026
Location: 3910 Keswick Road. South Building 3rd Floor, Baltimore,
MD 21211
Shift:
Full Time (40 hours)
Day Shift; (8am-5pm)
Exempt
Weekend Work Not Required.
Position Summary:
Reporting to the Patient Access Training Manager. The Core Service
Trainer will provide end-user medical insurance training and
ongoing end-user support for insurance, customer service, and
scheduling protocols. This position supports the needs of the JHHS
and JHUSOM front end registration and scheduling personnel and
clinical Patient Service Coordinators (PSC's). Other support
related to service excellence and telephone based customer service
training may be required. Training is continuous and repetitive as
needed to adapt to changing insurance requirements. Duties include
providing interactive virtual and hands-on training to new and
experienced staff and providing training support to department
patient access unit managers. Training involves detailed teaching
on the multiple insurance payers with an emphasis on accurate
selection and documentation of insurance codes in addition to
identifying benefits, referral and authorization requirements. The
Trainer is responsible for development and ongoing maintenance of
all insurance selection and customer service training materials.
The Trainer will meet regularly with the Manager of Training to
review progress of staff training, trends in registration
completeness and accuracy and customer satisfaction and to evaluate
the effectiveness of all related training approaches and
materials.
Education:
Bachelor' degree in education or related field preferred. Directly
related experience may substitute for degree (2 years' experience =
1 year education)
Required Work Experience:
Requires 3 years of related work experience at a hospital, academic
medical center, or medical insurance company.
Working knowledge of medical insurance, payer contracts and
participating agreements is required.
Demonstrated experience training adults in small and large group
settings using multiple media formats.
Required Licensure, Certification, Etc.:
Appropriate certifications to facilitate selected training programs
and assessment instruments are preferred.
Knowledge, Skills and Abilities:
Johns Hopkins Health System and its affiliates are an Equal
Opportunity / Affirmative Action employers. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity
and expression, age, national origin, mental or physical
disability, genetic information, veteran status, or any other
status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free
workplace employers.
We are committed to providing a healthy and safe environment for
our patients, visitors and staff members. The Johns Hopkins
Hospital has a tobacco-free at work policy. Employees must refrain
from using any tobacco products during their work shifts -
including while at lunch or on breaks, and whether they are on or
off campus.
To apply, visit
https://jobs.hopkinsmedicine.org/job/patient-access-trainer-medical-call-center-clerical-and-administrative-support-johns-hopkins-health-syst-610026-7d480/
jeid-f601a442077f424399600d2462516ec6
Keywords: Johns Hopkins University, Baltimore , Trainer/Training Development Specialist, Human Resources , Baltimore, Maryland
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