Trainer/Training Development Specialist

Company: Johns Hopkins University
Location: Baltimore
Posted on: January 27, 2023

Job Description:

Trainer/Training Development Specialist

Requisition #: 610026
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Dec. 30, 2022

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 531026

Location: 3910 Keswick Road. South Building 3rd Floor, Baltimore, MD 21211

Shift:

Full Time (40 hours)

Day Shift; (8am-5pm)

Exempt

Weekend Work Not Required.

Position Summary:

Reporting to the Patient Access Training Manager. The Core Service Trainer will provide end-user medical insurance training and ongoing end-user support for insurance, customer service, and scheduling protocols. This position supports the needs of the JHHS and JHUSOM front end registration and scheduling personnel and clinical Patient Service Coordinators (PSC's). Other support related to service excellence and telephone based customer service training may be required. Training is continuous and repetitive as needed to adapt to changing insurance requirements. Duties include providing interactive virtual and hands-on training to new and experienced staff and providing training support to department patient access unit managers. Training involves detailed teaching on the multiple insurance payers with an emphasis on accurate selection and documentation of insurance codes in addition to identifying benefits, referral and authorization requirements. The Trainer is responsible for development and ongoing maintenance of all insurance selection and customer service training materials. The Trainer will meet regularly with the Manager of Training to review progress of staff training, trends in registration completeness and accuracy and customer satisfaction and to evaluate the effectiveness of all related training approaches and materials.

Education:

Bachelor' degree in education or related field preferred. Directly related experience may substitute for degree (2 years' experience = 1 year education)

Required Work Experience:

Requires 3 years of related work experience at a hospital, academic medical center, or medical insurance company.

Working knowledge of medical insurance, payer contracts and participating agreements is required.

Demonstrated experience training adults in small and large group settings using multiple media formats.

Required Licensure, Certification, Etc.:

Appropriate certifications to facilitate selected training programs and assessment instruments are preferred.

Knowledge, Skills and Abilities:

• Work requires knowledge of curriculum development for adult learners and demonstrated proficiency in adult education and electronic/computerized training processes.
• Duties require the ability to work in a rapidly changing environment while considering new and untested approaches.
• Working knowledge of Epic, GE IDX and Meditech is preferred.
• Must demonstrate excellent written and oral communication skills to develop training manuals, workflows, "tips," updates and present materials in a classroom or one-on-one setting. (Must submit writing sample at time of initial interview).
• Must demonstrate excellent presentation skills. (Short instructional presentation required as part of interview process).
• Advanced interpersonal skills necessary to conduct formal training sessions and to interact effectively with client managers.
• Must be proficient in Microsoft products.
• Must be able to evaluate programs for impact and effectiveness, and to identify problem areas and make recommendations for improvement
  
  Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
  
  Johns Hopkins Health System and its affiliates are drug-free workplace employers.
  
  We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.
  
  To apply, visit https://jobs.hopkinsmedicine.org/job/patient-access-trainer-medical-call-center-clerical-and-administrative-support-johns-hopkins-health-syst-610026-7d480/
  
  
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Keywords: Johns Hopkins University, Baltimore , Trainer/Training Development Specialist, Human Resources , Baltimore, Maryland