Epic Principal Trainer I
Company: The Johns Hopkins Hospital
Posted on: October 13, 2019
Epic Principal Trainer I (Beaker CP) Requisition #: 189278
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: July 24, 2019
Johns Hopkins Health System employs more than 20,000 people
annually. Upon joining Johns Hopkins Health System, you become part
of a diverse organization dedicated to its patients, their
families, and the community we serve, as well as to our employees.
Career opportunities are available in academic and community
hospital settings, home care services, physician practices,
international affiliate locations and in the health insurance
industry. If you share in our vision, mission and values and also
have exceptional customer service and technical skills, we invite
you to join those who are leaders and innovators in the healthcare
The Principal Trainer I reports to the Epic Project Leader and is
responsible for leading projects of all levels of complexity and
applies advanced understanding of the ADDIE model (analysis,
design, development, implementation, and evaluation), adult
learning theory, and instructional design principles to project
Serves as a liaison and representative to Epic and JHM communities,
work groups, and committees. Performs task analysis, long term and
short term planning, and determines training needs of the end
users. Manages multiple projects through planning, scheduling,
assigning, coordinating and reviewing tasks performed by assigned
This individual is certified in selected Epic applications and is
responsible for the following primary tasks:
- Conducts organizational and entity-based training needs
- Collects and analyzes data from business owners and application
teams regarding potential new processes, procedures, systems, etc.,
to determine performance gaps and recommend training solutions;
design and develop training using a variety of modalities depending
on the needs, including advanced e-learning activities, webinars,
instructor led trainings, etc. Leads curriculum management and
audits of existing content on an ongoing basis to ensure courses
are current, effective, and meet business needs. Strong
communication and project management skills are required to
maximize return on investment, network impact and partnerships with
various internal and external subject matter experts.
- Makes use of the ISD model to design and develop complex
courseware and engaging blended or multi-media learning activities
for customer training that align with corporate values and desired
competencies to support identified business needs.
- Ensures integrity of task analysis, training requirements,
training hierarchies, instructional materials, and evaluation
- Manages the coordination, status reporting and stability of
instructional design oriented work efforts.
- Establishes and implements project management processes and
methodologies to ensure projects are delivered on time, within
budget, adhere to high quality standards and meet clearly defined
- Assembles project plans and teamwork assignments, directing and
monitoring work efforts on a daily basis, identifying resource
needs, performing quality reviews; and escalating functional,
quality and timeline issues appropriately.
- Coordinates all communication efforts to the appropriate
- Establishes working relationships with instructional designers,
analysts, management, subject matter experts, other training staff,
and end users.
- Identifies and advocates for innovative learning solutions that
meet user-needs (instructor-led, synchronous online, on demand
web-based training, and blended learning.
- Oversees educationally sound training content based on clinical
and non-clinical workflows, processes, and terminology.
- Interfaces with instructional designers and e-learning
developers to design and test e-learning and blended learning.
- Reviews program evaluations, test results, and participant and
manager feedback on training effectiveness to make recommendations
for program optimization. Competencies:
- Baccalaureate in a clinical discipline required. Current
license as a clinical healthcare professional. Professional
experience/certification(s) beyond minimum training experience
qualifications may substitute for formal education requirement on a
two years' experience-for-one year education basis. Experience:
- 1-2 years' experience in a health care environment. 1 years'
experience using clinical information systems in a health care
environment preferred. Additional experience in adult
education/training is preferred. Certifications:
- Required to complete and pass certification and credentialing
in an assigned EPIC application within 120 days of employment start
date for role. Knowledge, Skills
& Abilities (KSA's)
- Able to research training issues with minimal supervision using
documentation in the cookbook and local resources.
- Understands workflows as designed at Johns Hopkins and is able
to explain them to the user community.
- Has a basic understanding of the business and clinical
operations of the department(s) for which their application
- Maintains materials for use in educational programs by both
trainers and end users with a focus on accuracy and relevance to
the target audience.
- Ensures appropriate record keeping of all educational/training
- Displays basic application knowledge in order to identify
- Participates in testing and maintaining a strong training
- Instructs individuals or groups in a variety of areas and
performs the role of facilitator or resource person
- Trains and credentials entity credentialed trainers and super
- Maintains documentation of credentialing and ongoing
credentialed trainer needs including training for
- Actively seeks to understand the broader landscape relative to
the current work being performed.
- Competes basic build in the training environment with
supervision of a project lead or mentor post certification
- Has a basic understanding of clinical workflows, processes, and
terminology in order to translate information into educationally
sound training content
- Incorporates clinical concepts as applied to information
systems to make content relevant for learner's needs
- Uses clinical/critical reasoning to address simple clinical
education scenarios and support materials
- Uses basic clinical knowledge, judgement and skills to ensure
training materials address the impact of electronic medical record
changes to the healthcare team
- Demonstrates the ability to include research, evidence-based
practice and quality improvements in supporting training of the
clinician using the electronic medical record
- Has a base understanding of professional and healthcare
regulations influencing the bedside clinician during documentation
using the electronic medical record
- Teaches __% of the time Preferred Job
- Knowledge and experience in adult education/training in the
healthcare industry preferred
- Knowledge of current healthcare environment preferred
- End user training experience in EPIC or other clinical/business
operations information system preferred
- Experience in developing educational materials related to
business and/or clinical workflows related to healthcare
- Ability to communicate complex technical information
- Experience using Microsoft Office applications - Word, Excel,
PowerPoint, and Outlook
- Proficiency in Microsoft Visio, Publisher and Project
- Excellent customer service skills
- Ability to communicate clinical concepts to technical terms
- Responsible for responding to customer questions, requests and
training needs by agreed upon dates.
- Identifies when issues might impact another application or
questions whether another application should be involved.
- Escalates appropriately to resolve issues that are beyond their
- Develops a good professional and personal relationship with the
business owners, SMEs, trainers and customers
- Accepts feedback to reinforce behavior, increase knowledge,
increase emotional intelligence, clarify standards, philosophy, or
culture in order to affect future actions.
- Displays a dependable, enthusiastic attitude and enjoys hard
work to accomplish the task assigned.
- Understands task sequence and executes accurately
- Sets deadlines for own work and keeps them. Also meets
deadlines set by others.
- Able to prepare an agenda for meetings and presentations ahead
of time, distributes it, performs introductions, wraps up with
notes indicating deliverables, dates and those responsible.
- Able to document existing issues clearly that are impacting or
related to training
- Able to document problematic situations and background that
require analysis and recommendations (SBAR).
- Demonstrates basic degree of analytical skill in order to solve
- Demonstrates a collaborative work ethic (volunteers for tasks,
assists co-workers, sits on committees/integrated work groups)
- Uses knowledge to review training evaluation data to improve
electronic medical record education
- Must be able to read and understand instructional materials and
diagnostic tools. Johns Hopkins Health System and its affiliates
are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal
Opportunity / Affirmative Action employers. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity
and expression, age, national origin, mental or physical
disability, genetic information, veteran status, or any other
status protected by federal, state, or local law.
Patients are the focus of everything we do at The Johns Hopkins
Hospital. From our beginnings in 1889 to the opening of our most
advanced patient facilities in 2012, our mission to advance patient
care, education, and research, continues to change the course of
Keywords: The Johns Hopkins Hospital, Baltimore , Epic Principal Trainer I, Human Resources , Baltimore, Maryland
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