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Content Specialist / Technical Writer

Company: Clarity Consultants
Location: Baltimore
Posted on: February 16, 2020

Job Description:

We are working closely with our client, in the banking industry, to locate a Content Designer to assist in the management and creation of content for several online systems. This position will also provide learning and development support including producing high-quality documentation for audiences such as state regulatory agencies, banking industry firms and individuals, staff and call center representatives. The content that you will develop may include business processes, how-to articles, knowledge articles, overviews, online help. You will also actively participate on operational project teams collaborating with business analysts, user working groups, system developers and business partners to ensure seamless navigation support through system implementations and enhancements. In this capacity, you will play a key role in improving the productivity of over half of a million people. - Start Date: - ASAP Location: -Onsite in Washington DC (possibility for partial telecommute up to 2 days per week) Compensation: - Base salary, incentive plan plus comprehensive benefits - Key Responsibilities: - Develop structured content solutions and structure to support content requirements. Create and edit content using XML and authoring tools, such as oXygen. Produce technical documentation and knowledge management articles and maintain a knowledge base of accurate and approved content. Consistently apply content development standards, style guidelines and best practices across all resources. Develop and update process documentation. Update intranet and internet resources as assigned. Proofread and copyedit content for proper use of grammar, punctuation, and style guidelines; ensure quality and accuracy of documentation. Assist with process of converting existing content into a structured content environment and maintaining effective workflows to provide manageable, consistent content. Collaborate with staff to transfer knowledge about best practices, tools and other aspects of the structured content environment. Assist staff in learning and mastering structured content tools, techniques and processes. Ensure documentation development is completed per project schedules. Coordinate information for multiple projects and implement efficient knowledge solutions. Participate in cross-departmental teams focused on product and process improvement. Integrate content development systems with existing technologies and adapt processes to align with them. Maintain and enhance a content infrastructure that supports excellence in content development, re-use and searchability. Utilize and maintain the operational framework of content management and related development tools, processes and schemas. Proactively identify and address opportunities for continual improvement to enhance the quality, efficiency and flow of content systems and processes. - - Additional Responsibilities Contribute to the advancement of best practices across the Learning & Development team. Develop technical writing strategies for design documentation, project input, user guides, reference materials, tutorials and online documentation. Conduct training sessions for users as needed. Create recorded demonstrations of system processes and functionality as needed. Other duties as assigned. - - - Requirements: Bachelor's degree or higher in related field. 2-5 years' experience producing user documentation in a software development environment preferred. Demonstrated experience with developing specialized content using Darwin Information Typing Architecture (DITA) and the use of XML authoring tools like oXygen. Experience with publishing within a ServiceNow environment (nice to have). Strong understanding of Knowledge Management and Content Management. Experience working in an Agile environment. Working knowledge of Adobe Photoshop, Adobe Illustrator, or similar applications to render basic illustrations and screen captures for inclusion in member documentation. Ability to work independently with some guidance, follow instructions, and update the team on progress; proactively ask questions, raise issues, and follow-up to resolve them. Attention to detail, excellent organizational skills. Editorial skills to ensure use of correct English grammar and adherence to corporate writing/formatting/branding guidelines Strong communication skills (written and verbal). Proficient use of common Microsoft Office applications. Collaborative, organized, team-oriented - - Clarity Consultants is an Equal Opportunity, Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Keywords: Clarity Consultants, Baltimore , Content Specialist / Technical Writer, IT / Software / Systems , Baltimore, Maryland

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