Field Services Tech

Company: Honeywell Intelligrated
Location: Owings Mills
Posted on: January 15, 2021

Job Description:

This role will be a lead Field Services Tech for Honeywell Intelligrated---s United Sorters Solutions business. The Field Services Tech is a support tech professional that will support one of Honeywell---s Amazon sites during the commission phase of projects. This person will lead a team of tech/helpers at the sites and train others on USS machines. Provide reliable technical assistance to internal and external customers. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. Key Responsibilities Facilitate issue identification and analysis Investigate and resolve technical issues Track requests resolution Provide technical training Build relationships with customers Test products & software Develop and share knowledge This role will travel nearly 100% of time April --- July and heavy travel the rest of the year (10 days on 4 days off, etc). Job Requirements: MUST HAVE --- High school diploma/GED with significant relevant experience. --- Good electro-mechanical knowledge including understanding of troubleshooting low voltage circuits comprising switches, relays, power supplies etc. --- Previous related industry experience or associates degree in related subject area. WE VALUE --- Customer facing experience --- Experience in the industry is preferred --- Excellent interpersonal and verbal & written communication skills --- Experience with Servo Motors and Encoders --- Experience with pneumatics --- Experience with Rockwell software (Studio 5000, FactoryTalk View Studio). --- Experience with AB PLC hardware including remote I/O, HMI etc. --- Experience with Turck and Festo hardware --- Experience with pneumatics --- Good communication skills. --- Good Email skills. Experience with MS Teams. --- Understanding of basic networking including IP addressing CB

Keywords: Honeywell Intelligrated, Baltimore , Field Services Tech, IT / Software / Systems , Owings Mills, Maryland