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Remote Technology Helpdesk Associate in Lincoln

Company: VirtualVocations
Location: Baltimore
Posted on: January 16, 2022

Job Description:

A systems integration company is filling a position for a Remote Technology Helpdesk Associate in Lincoln.

Core Responsibilities Include:
Responding to customer technical problems and issues related to hardware, software and networking
Assisting customers by diagnosing problems and providing resolutions for technical and service issues
Troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls and contacts
Qualifications Include:

1+ year in customer service role
Call center experience
Technical support experience
The ability to work in a team environment and commit to a flexible work schedule
Exposure to troubleshooting Windows
Previous experience troubleshooting desktop, printer and notebook issues

Keywords: VirtualVocations, Baltimore , Remote Technology Helpdesk Associate in Lincoln, IT / Software / Systems , Baltimore, Maryland

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