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Enterprise LAN/WAN Manager

Company: Maryland Department of Information Technology
Location: Crownsville
Posted on: May 16, 2022

Job Description:

IntroductionThe Department of Information Technology was created by 2008 legislation in an effort to consolidate state agency information technology functions and policies into one department; elevating the department to one that reports directly to the Governor. In addition to its larger statewide role, the Department of Information Technology manages Information Technology and Telecommunication services within the agency itself and provides support to state agencies, the Executive Office of the Governor, the Governor's coordinating offices, and a variety of independent agencies within the Executive Branch. Striving to provide the highest level of customer service to its internal and external customers, the Department of Information Technology supports Maryland's agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management. Main Purpose of JobThis position is responsible for the management and operation of the Department's (DoIT) high speed fiber optic data network (networkMaryland---) and the Local Area Network (LAN & WLAN) infrastructure for DoIT and Enterprise Agencies. This consists of planning, implementing, and maintaining a wide variety of network hardware, software applications, and connectivity components of the wide area and local area networks. In addition, this position manages contractor and DoIT LAN resources and projects, assigns work, and evaluates the performance of the contractor(s) and LAN Services technical support staff. Job DutiesnetworkMaryland--- OperationsDirects contractor(s) to ensure networkMaryland--- is available to support subscriber's operations and applications. In doing so, this position must manage resources that provide ongoing monitoring and maintenance of DoIT's backbone network, repeater equipment, lateral fiber connections and termination equipment. Responsibilities also include ensuring all network equipment is warrantied, software is current and supported and the network is available 24x7x365. This position also serves as the incident manager of all Priority Level outages and change manager for requested changes for networkMaryland--- to ensure DoIT meets availability and uptime Service Level Agreement (SLAs) for services as required by individual subscribers. Directs contractors in developing short and long-range engineering plans for networkMaryland--- to enhance operations. DoIT LAN OperationsDirects the DoIT LAN services technical staff to ensure the LAN and WLAN infrastructure is available to support DoIT and Enterprise Agencies' operations, equipment and applications. Identify and validate, on a monthly basis, all LAN and WLAN devices under the operational responsibility of the DoIT LAN services team and/or vendor. In doing so, this position must manage resources that provide ongoing incident management, monitoring and maintenance of DoIT and Enterprise customer's LAN infrastructure. Responsibilities also include ensuring all LAN and WLAN equipment is warranted, software is current and supported and the LAN infrastructure is available 8x5 and/or 24x7x365, depending on the criticality of the site and/or device. DoIT LAN Service Delivery Assigns, plans, coordinates, supervises, and evaluates the work of the LAN services technical staff that includes engineers and network security. Prioritizes and categorizes day-to-day activities properly to ensure the LAN technical staff is fulfilling service delivery tasking efficiently and effectively. Develops work plans, deadlines, and monitors the progress of projects and approves completed projects. Supports, participates and mentors DoIT LAN services technical staff during implementations and daily activities. Minimum QualificationsFive years' experience designing and/or managing multi-site LAN/WAN data communications or telecommunications networks. One year of which must have included supervising technical staff. Notes: 1. Candidates may substitute a bachelor's degree from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science, or other information technology related field of study to include coursework in database management systems for up to two years of the required experience. 2. Candidates may substitute the U.S. Armed Forces military service experience in Database Administration classifications or Database Administration specialty codes in the Information Technology field of work on a year for year basis for the required experience. Our Preferred Candidate Will HaveExperience working in a LAN/WAN environment for the State of Maryland. Supplemental Questions1. Explain your experience working in a LAN/WAN environment for the State of Maryland. Who did you work for and functions did you perform and for how long? If no experience in this area, put N/A in this section.

Keywords: Maryland Department of Information Technology, Baltimore , Enterprise LAN/WAN Manager, IT / Software / Systems , Crownsville, Maryland

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