Technical Training Specialist
Company: Leidos
Location: Baltimore
Posted on: January 27, 2023
Job Description:
Description Job Description:Leidos Government Civilian Health
Solutions in Windsor Mill, MD (Baltimore) in support of the
End-User Centric IT Support (ECIS) Contract for Centers for
Medicare and Medicaid Services (CMS) is looking to improve and
advance the organization by adding a Technical Training Specialist
to our Communications, Knowledge, and Training Team. Our program
focuses on the delivery of end-user centric IT technology solutions
through a streamlined and seamless development, implementation, and
communication experience.The ideal candidate for the Technical
Training Specialist will be responsible for conducting IT software,
hardware, systems, and related training programs, performing
training needs assessments, designing and delivering curriculum and
learning materials, tracking and measuring training requests and
effectiveness, bringing innovation to the team, ECIS program,
customer and end-user.Training priorities begin with the customer
and include the ECIS team, training members to be program ready
from day one. Training shall include group trainings and/or
individual requests as needed. Audience size can range from
individual, small group (5-30), or large group (30-100+). Training
formats include web, video, audio, phone, and in-person when
situations permit.This position will play a dynamic and
instrumental role in complementing and completing our
communications outreach across a variety of channels and a
multitude of audiences.The candidate must be self-motivated, able
to work well within a team, and be comfortable in a fast-paced
environment, building and responding to both short and long-term
projects, deliverables, and plans. This position will have direct
contact with key customer stakeholders and groups.This position is
part of a multidisciplinary communications, knowledge and training
team, including technical and content writers, visual and graphic
designer, multimedia videographer, knowledge specialist, training
specialist and business analyst including documentation and 508
compliance.Collaboration with others across the in-house program is
critical including with project managers, IT specialists and
engineers, procurement, problem management, document and quality
control, service desk and web developers. This position includes
working with the customer, internal program team members, subject
matter experts and other program partners and contractors. A
customer service people-first mindset and approach are
critical.Primary ResponsibilitiesUnder the direction of the
Technical Training Coordinator, Team Lead, your responsibilities
will include, but will not be limited to:
- Develop and deliver effective course content
- Develop and guide the production of classroom handouts,
instructional materials, aids, manuals including print, digital,
video, audio and web formats as required, using appropriate
equipment and software
- Conduct training sessions in phone/audio, web-based, or
face-to-face learning, situation permitting
- Extensive experience using Microsoft Office, Adobe, other
commonly used office products and systems including CommonLook
applications
- Familiarity training should be given on assistive technology
deployment
- Section 508 accessibility and disability awareness training
will be delivered to all program contract employees with a
specialist available to assist with larger groups
- Ability to learn hardware/software programs with minimal
support
- Ensure training is provided where needed for new technologies
and systems, integrating efforts with the communications plan,
knowledge and means for distribution
- Demonstrate strong leadership skills in communicating complex
processes into simple and easy to understand concepts
- Provide editing and proofreading through all stages of
communications, training and documentation
- Advance communication processes, guidelines and standard
procedures including document management, review and approval
processes and quality control
- Ensure documents meet editorial and government specifications
and adhere to standards for quality, content, format and style
including meeting 508 compliance
- Make sure training modules are available in Service Desk portal
systems and assigned to groups as needed
- Strong verbal and presentation skills including with diverse
audiences, job types, high level of comfort speaking in front of
groups, facilitating complex conversations, and working across
multiple levels of leadership
- Keep abreast of training and development research, learning
theory, motivation theory and new training methods and
techniquesBasic Qualifications
- Bachelors or higher degree in writing, mass communications,
training, teaching, curriculum, instructional design, information
technology or closely related discipline
- 2-4 years of experience creating, developing, and delivering
training curriculum
- Ability to capture technical solutions and designs and
translate in technical documentation and plain language
- Knowledge and experience with current training and
documentation principles, best practices, and tools
- Excellent written and oral communication skills
- Ability to develop content and curriculum to diverse learning
styles, audiences, and mediums
- Ability to ensure documentation that is customer facing meets
508 compliance requirements, including coordination of compliance
checks with the program's 508 specialist(s)
- An eye for good design, composition, and brand
- Ability to research and organize processes in a concise and
discernible manner
- Ability to manage multiple assignments while ensuring technical
accuracy and fact checking, adherence to documentation standards,
and a timely delivery of all work products
- Demonstrated ability to use varying styles, approaches, skills,
and techniques that reflect an understanding and acceptance of the
role of culture in a diverse, multicultural workplace
- Attention to detail, ability to self-manage, check own work,
and maintain quality
- Desire to bring innovation and creative thinking to projects to
meet new goals and outcomes
- Ability to work within a team and independently, working
methodically to meet deadlines
- Strong collaboration skills
- Must be able to work additional hours on occasion
- Ability to travel locally required and at times regionally or
nationally as requested and when the situation permits
- Ability to obtain a public trust clearanceAll candidates
supporting the CMS programs must havelived in theUnited
Statesatleastthree(3)out ofthelastfive(5)yearsprior in order to be
considered.Preferred Qualifications
- Ability to work to 508 compliance
- Experience with human centered design (HCD) framework
- Experience working with agile project management including in
Jira and Confluence environments
- Experience working with vendors for curriculum development or
training delivery and implementation
- Experience in a similar working environment helpful but not
required as new thinking from other industries or work environments
considered a plusOtherPortfolio of work may be requested (print or
digital acceptable) as part of the initial application process.Pay
Range:Pay Range - -The Leidos pay range for this job level is a
general guideline onlyand not a guarantee of compensation or
salary. Additional factors considered in extending an offer include
(but are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Baltimore , Technical Training Specialist, IT / Software / Systems , Baltimore, Maryland
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