Technology & Data - Technology Operations Analyst

Company: Staffing Future Inc.
Location: Baltimore
Posted on: May 28, 2023

Job Description:

Technology & Data - Technology Operations Analyst
500 W 33rd St, NEW YORK NY 10001

Strategic Staffing Solutions is looking for a Audio/Visual Analyst in New York, NY.

Responsibilities:

Participate in initiatives and identify opportunities for technology operations. Evaluate basic or tactical challenges that require research and evaluation. Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services. Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes. Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas. Reduce the impact of application and infrastructure failures on business delivery. Engage various teams of trouble-shooters to assess system health and issues. Present recommendations for resolving more complex situations. Provide information to functional colleagues, internal partners and stakeholders. Required Qualifications: 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Requirements:

Needs to have white glove support experience in corporate environment.

Must have experience supporting either Cisco or Poly video conference endpoints and Crestron and other A/V gear.

Must possess excellent business acumen and executive level support experience and be able to maintain a flexible schedule.

Must understand basic audio and video concepts and equipment and be able to resolve issues with this equipment while meetings are in progress.

Experience with video conference and audiovisual and infrastructure and management applications is a plus (i.e. TMS/CMS/CUCM/Control Hub/Crestron Fusion).

Job ID: JOB-226273
Publish Date: 18 May 2023

Keywords: Staffing Future Inc., Baltimore , Technology & Data - Technology Operations Analyst, IT / Software / Systems , Baltimore, Maryland

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