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Senior Manager, Technology Risk Governance

Company: Capital One
Location: Baltimore
Posted on: September 20, 2023

Job Description:

Center 3 (19075), United States of America, McLean, VirginiaSenior Manager, Technology Risk GovernanceAs a Technology Risk professional in Capital One's Enterprise Services Risk (ESR), you will apply your risk management skills to the company's Technology organization. You will partner across Enterprise Services, Divisional CIOs, Lines of Business, and Information Security teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with both 1st and 2nd line teams to develop, monitor, and provide oversight to risk management processes, including reporting compliance results with requirements for the Technology organization. - Your contributions will support one of Capital One's key programs to transform our risk ecosystem. Your work will drive insight into risk and control performance, as well as organizational change through risk identification, measurement, analysis, and reporting to enable better management of technology risks in an open and collaborative environment.Leading one of the Tech Risk Exceptions Programs (Unified Technology Exceptions Program (UTEP) or ExceptionsOne (E1)), you will be responsible for Governance and oversight of an enterprise-wide program and common framework which set the baseline requirements for how exceptions are identified, communicated, approved, and remediated. You will lead the team through the development of the roadmap for ongoing maturation of the program to include a comprehensive inventory of all exceptions processes at the UTEP or E1 level. - You will develop and/or mature the associated processes for the program to include the technical requirements for the single exceptions management system which enables the tracking, reporting, and aggregated view of the risk to better enable decision-making by accountable executives. - You will be responsible for educating stakeholders and drive the adoption of new processes associated with Exceptions. You will also develop and implement oversight processes to validate compliance with the framework and associated processes. -In this role, you will also be the Tech Risk Office lead for a variety of technology risk initiatives by working with business partners to identify and consult on potential risks to Capital One, applying your risk / process management and analytical skills to help Enterprise Services Risk continue to drive well-managed risk activities. - -Responsibilities:

  • Develop and maintain the program roadmap; - drive, prioritize, and execute an agenda to deliver tangible results
  • Lead a team of risk professionals in Governance and ServiceNow system development activities in support of the program
  • Demonstrate the ability to provide guidance, expertise, and support for on-going program and process improvements for exceptions management within the ServiceNow system
  • Develop and implement oversight processes to validate compliance with the exceptions framework and associated processes
  • Lead team through evolving and expanding technology landscape
  • Collaborate with partners in Enterprise Services, Technology, Cyber and Non-Tech teams across the organizationBasic Qualifications: -
    • At least 2 years of experience with a Governance, Risk, and Compliance (GRC) tool
    • At least 5 years of experience in a Data, Information Technology, and/or Risk Management field
    • At least 3 years of people management experience
    • At least 5 years of experience in presenting to senior executives
    • At least 5 years of experience in process, program, or project managementPreferred Qualifications:
      • 3 years of experience in Risk Management, Audit, Compliance, or Process Engineering
      • 5 years of experience with management system that uses standardized methods for designing activities, managing execution, and improving performance -
      • Ability to communicate effectively with people across multiple levels
      • Risk Management certification (e.g., CRISC, CISSP, CISA, CRCM, or CIPP)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the -. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Baltimore , Senior Manager, Technology Risk Governance, IT / Software / Systems , Baltimore, Maryland

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