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Technical Support Specialist I

Company: United Urology Group
Location: Owings Mills
Posted on: June 8, 2024

Job Description:

Job Details

Job Location
UUG Corporate - Owings Mills, MD

Position Type
Full Time

Education Level
2 Year Degree

Travel Percentage
Up to 25%

Job Category
Information Technology


Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

  • We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
  • We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
  • We offer competitive salaries and a great work/life balance: enjoy your weekends!
  • UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more! United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.

    Position Summary:

    The Technical Support Specialist I provide frontline technical support to UUG staff and physicians by troubleshooting and resolving a variety of technical issues related to software and hardware.

    Primary Duties & Responsibilities:
    • Monitor incoming support requests (tickets) and help users resolve them in a timely manner.
    • Assist users in setting up their equipment Laptops, PC, Printers updating inventories as appropriate.
    • Create documentation, building up our knowledge base
    • Maintain user accounts create, modify, or remove for Active Director and applications as needed
    • Travel to medical facilities to satisfy user requests or resolve issuesas needed
    • Maintain Phones - moves, adds, changes
    • Engage vendors as needed to address requests or issues as necessary. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.


      • Associate Degree or equivalent experience.
      • Minimum of two (2) years of experience in a technical support role, preferably in a medical setting.
      • A+ or equivalent certification preferred.
      • Strong understanding of computer hardware and software principles.
      • Excellent communication and interpersonal skills.
      • Ability to prioritize and manage multiple tasks simultaneously.
      • Proficient in Microsoft Office Suite. Knowledge, Competencies & Skills:
        • Active Directory, network troubleshooting, and basic IT security principles (preferred).
        • Excellent analytical and problem-solving skills.
        • Strong attention to detail.
        • Strong written and verbal communication skills.
        • Ability to work independently and as part of a team.
        • Commitment to providing excellent customer service.
        • Maintain & adhere to HIPAA compliance/ regulations.
        • Ability to type a minimum of 40 words per minute. Tech Requirements for the Job (Hybrid Roles Only):
          • High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
          • Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
          • Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
          • Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance. Direct Reports:
            • N/A. Travel:
              • Must have the ability & willingness to travel to other sites as necessary within a geographic region. Physical Requirements for the Job:
                • Regularly required to sit and stand for extended periods.
                • Involves standing, sitting, walking, bending, stooping, and twisting.
                • Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
                • Occasionally lifts and carries items weighing up to 35 lbs.

                  Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

                  The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

                  Actual compensation offered to candidates is based on work experience, education, and/or skill level.

Keywords: United Urology Group, Baltimore , Technical Support Specialist I, IT / Software / Systems , Owings Mills, Maryland

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