ServiceNow CSM Developer

Company: Alldus International Consulting Ltd
Location: Washington
Posted on: April 18, 2025

Job Description:

Our client, an innovative IT Consulting firm, is hiring a ServiceNow CSM Developer to join their Washington D.C. team remotely on an initial six-month contract. The successful candidate will design, implement, and customize ServiceNow CSM solutions, optimize workflows, and provide ongoing support and maintenance.Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements.
• Configure workflows, forms, and service portals to optimize the customer service experience.
• Customize CSM features, including case management, customer portals, and integrations.
• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.
• Conduct system testing, troubleshooting, and performance tuning for CSM modules.
• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.Skillset
  • 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations.
  • Strong understanding of ServiceNow platform architecture and best practices.
  • Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management.
  • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
  • Excellent communication skills and ability to work independently in a remote setting.
  • Previous experience in a customer-facing role is a bonus.
  • Previous experience working within the government is desirable but not essential.
  • Familiarity with Public Sector Digital Service (PSDS) is a plus.Pay: $60 per hour (C2C). After 6 months, the position will convert to a full-time employee (FTE).Interested in shaping the future of customer service management through ServiceNow technology? Apply now by sending your resume to .
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Keywords: Alldus International Consulting Ltd, Baltimore , ServiceNow CSM Developer, IT / Software / Systems , Washington, Maryland