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Technical Analyst (Application Support)

Company: T. Rowe Price
Location: Baltimore
Posted on: January 14, 2018

Job Description:

Our mission as a leading investment management firm is to help our clients achieve their long-term financial goals. We believe our associates are the key to this mission and we are always looking for talented individuals who share our commitment to our client---s success.

If you---re looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at T. Rowe Price.


Under independent direction, the Technical Analyst (Application Support) provides support of Investments applications to meet service level and system availability requirements. Supports the existing business applications to ensure application up time and the business needs are met. The position intermediary support between the development team and Programmer Analysts regarding complex technical issues, requirements and project documentation. This position is required to participate in On Call Support.


Manage and protect the production environment for a subset of Investment system applications. Work with the development team(s) to understand their project turnovers, ensuring documentation on how to support the project is accurate and complete. Analyzes complex issues and creates permanent solutions. Acts as first point of contact for any job failure; reviews problem(s), identifies issue(s) and works to resolve them; if cannot independently resolve an issue, escalates and works with an escalated resource to solve the problem. Creates documentation for team---s project work, troubleshooting tasks and audit related activities. Works tickets coming in from our business partners. Prioritizes issues based on impact and severity. Monitors the system and communicates with other areas regarding problems to ensure the system is functioning. Systems are monitored 24x7 and On Call Support responsibilities are required.

Stays informed of current technology topics to keep up to date and ensure their ability to work on a variety of projects using the latest methodologies, tools, etc. Writes moderate to highly complex documentation based on the translations of functional requirements and unit testing to ensure proper functionality for business use.

Assists in the estimation to size the effort required completing a project or task based upon analysis of requirements provided; estimates costs and time needed for a project or task.


  • Strong analytical, troubleshooting, and problem solving skills
  • 1+ years of experience working in a fast-paced production support environment with developers programming in combination of PERL, Shell Scripting, .NET, JavaScript, JQuery
  • Strong UNIX and SQL Server knowledge and experience working with applications that use them as an infrastructure backbone
  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups --- ability to explain technical concepts to non-technical associates
  • Demonstrated advanced ability to translate functional business requirements into complex technical solutions
  • Strong verbal and written communication skills
  • Strong technical writing and documentation skills
  • Ability to work independently, as well as in a team environment
  • Strong interpersonal skills. Must be able to effectively work with people in the team, other IT departments and/or outside of the enterprise
  • Demonstrated extensive experience applying technical standards and change control policies and procedures
  • Comfortable participating in on call support with off hours responsibilities
  • Ability to influence both IT and business partners on technical concepts effectively, both verbally and in writing


    • Experience with Cloud based technology
    • Experience with Secured file transfer protocol
    • Experience working in the Investments industry
    • Experience estimating development effort and scope
    • Experience mentoring less experienced technical staff
    • Experience working in environments that cross multiple technologies and business functions
    • Job/Batch Scheduling experience (Autosys preferred)

      T. Rowe Price is an Equal Opportunity Employer

      Keywords: T. Rowe Price, Baltimore, Technical Analyst (Application Support), IT / Software / Systems, Baltimore, Maryland

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