the smart solution for Baltimore jobs

Software Support Engineer

Company: G.1440, LLC
Location: Halethorpe
Posted on: December 9, 2018

Job Description:

Software Support EngineerThe Software Support Engineer is a critical member of a specialized technical support team delivering a superb support experience to our customers. In this role, you will develop expertise in several software solutions and deliver detailed knowledge and expertise to our diverse customer base. You will have the opportunity to diagnose and solve complex technical and mission critical business application software issues while driving a cycle of continuous improvement by researching and championing root cause resolution. The Software Support Engineer is a very visible team member to our customers and must demonstrate exceptional customer service and organizational skills. Key Job Responsibilities

  • Develop a comprehensive understanding of products to efficiently triage, manage and resolve your customers' issues
    • Develop a deep knowledge of your customers, their business model, and their workflows to provide the best possible resolution that fits their needs
      • Perform Tier II review of incoming requests from your customers, actively engaging with customers to resolve technically complex software issues
        • Drive resolution of issues from receipt and clarification through confirmation of successful resolution. Work collaboratively with cross-functional operating teams to ensure appropriate focus and cooperation during resolution phase
          • Communicate consistently and proactively with customers to address their needs as well as anticipate potential concerns to ensure a great customer experience
            • Partner with Customer Experience Support Manager to understand and support your customers' needs Required Skills:
              • 5+ years' experience providing software support for complex enterprise solutions
                • Exceptional troubleshooting and problem-solving skills, including a proven history of rapidly learning complex processes and technology environments
                  • Tenacity, ownership, and the ability to adapt to a rapidly-changing, exciting software environment
                    • Comfort communicating with a wide range of internal and customer stakeholders through clear, concise verbal and written communication
                      • Experience working with cross-functional teams through resolution of high-priority, time-sensitive issues. Permanent position with benefits and an excellent opportunity for growth. - provided by Dice application software support, ticketing systems, troubleshooting, problem-solving, excellent communication skills

                        Keywords: G.1440, LLC, Baltimore , Software Support Engineer, IT / Software / Systems , Halethorpe, Maryland

                        Click here to apply!

                        Didn't find what you're looking for? Search again!

                        I'm looking for
                        in category

Other IT / Software / Systems Jobs

All Source Technical Analyst with Security Clearance
Description: Summary Arimson Tech is seeking a motivated, senior technical all-source analyst to support a customer in the Chantilly,
Company: Armison Tech
Location: Chantilly
Posted on: 12/10/2018

Current College Students - Part-Time Remote Backend Developers
Description: Candidate will be responsible
Company: BrawtaSports Network
Location: Harrisburg
Posted on: 12/10/2018

Computer Systems Analyst/Business Analyst
Description: DataSync founders have a cumulative experience of over 3 decades in the IT industry, right from managing turnkey projects to delivering custom solutions. We also partner with some of the large consulting (more...)
Company: DataSync Inc.
Location: Sterling
Posted on: 12/10/2018

Software Developer
Description: Job Description: br br Software Developer for a mission critical program in Chantilly, VA. The Software Engineer will provide technical expertise in backend development of a new website br br (more...)
Company: Leidos
Location: Chantilly
Posted on: 12/10/2018

Need for UI Developer
Description: Hi, PFB Job Specification and kindly share me your updated resume for my perusal, Job Title: Sr. Web UI Developer Location: Reston, VA Duration: Long Term Contract Job Description: We are seeking bright (more...)
Company: Purple Drive Technologies LLC
Location: Reston
Posted on: 12/10/2018

Description: Position: SQL DBALocation: Lancaster, PAType: Contract/CTH/FT Intelligent Capital Network, Inc. partners with leading companies throughout the United States, providing access to highly skilled technology (more...)
Company: Intelligent Capital Network, Inc.
Location: Lancaster
Posted on: 12/10/2018

Full Stack Java Developer
Description: Position: Java with Cosmos DBLocation: Harrisburg PA Requirement: ul li
Company: AgreeYa Solutions
Location: Harrisburg
Posted on: 12/10/2018

RedHat Linux CloudForms Engineer (Position can be remote)
Description: RedHat Linux CloudForms Engineer Position can be remote Reston, VA --- 01-30-2018 Currently we have a need for an RedHat Linux CloudForms Engineer to work out of our Reston, VA HQ. YOU MUST BE A US (more...)
Company: Gridiron IT Solutions
Location: Reston
Posted on: 12/10/2018

Applications Developer, Senior with Security Clearance
Description: Job Number: R0042510 Applications Developer, Senior The Challenge: Are you looking for an opportunity to build a powerhouse system that will modernize, secure, and create efficiency in the intelligence (more...)
Company: Booz Allen Hamilton
Location: Chantilly
Posted on: 12/10/2018

Web Java Developer
Description: Web Java DeveloperHarrisburg, PA6 months Right to hire- no sponsorship available at this timeMust be a US Citizen The Developer is responsible for using approved programming languages, operating systems (more...)
Company: Infolob Solutions Inc
Location: Harrisburg
Posted on: 12/10/2018

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds