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Brightspace System Administrator

Company: Laureate Education
Location: Columbia
Posted on: July 14, 2019

Job Description:

The Micro Learning team is seeking a Brightspace Administrator to be located in Columbia, MD. Micro Learning is an exciting new B2B product offering for Laureate. We are looking for a candidate that is a self-starter, interested in learning new learning concepts and works well in a fast pace environment. The candidate will be responsible for the new product set up in the LMS and eCommerce sites, user management, new feature implementation and production issue management. The candidate has demonstrated the ability to build trusting relationships with business stakeholders and external vendors.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Help configure the set-up of the new product in the LMS and eCommerce sites
  • Collaborate with business stakeholders to improve business operations, administrative functions and end-user experiences on the LMS platform
  • Gather business requirements and translate into user stories for execution
  • Serve as the point of contact for all LMS related support issues; trouble shoot and resolve issue
    • Manage the LMS vendor relationship and escalation processes Responsible for testing the release of new features or bug fixes in the test and production environmentsLead and manage the integration of new e-learning applicationsUser management and permission settings managementMonitor for scheduled maintenance, upgrades or LMS feature updates that may impact our LMS orgCreate, manage, and enforce LMS standards, policies, and procedures Help define standard operating procedures for new business practices and technology integrationsEnsure LMS content is coherent and consistent with existing tools, policies, and initiativesConsult with and support leadership in configuring solutions, courses and/or programs on our learning platformAct as secondary content manager, ensuring learning entries are well organized, consistent, up-to-date and well-written Manage content changes on the eCommerce siteBecome the LMS subject matter expert (SME)TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED:
      To perform this job successfully the candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


      3 years experience being an administrator for an eLearning platform (Desire 2 Learn --- Brightspace LMS is preferred) Demonstrated experience configuring solutions to address stakeholder requirements Demonstrated experience planning and organizing learning technology projects to successful completionDemonstrated experience working with 3rd party vendor --- vendor management skillsAbility to apply strong analytic and critical thinking skills to troubleshoot and problem solve challenging production issues and implement new featuresAbility to work independently but also collaborates well with team membersSelf-starter that works well in a fast pace environment Excellent oral and written communication skillsCollaborates well with others and develops trusting relationshipsBroad technical knowledge base with the propensity and willingness to learn new technologies

      EDUCATION:
    • BA/BS in Computer Science, related degree, or comparable experience

Keywords: Laureate Education, Baltimore , Brightspace System Administrator, IT / Software / Systems , Columbia, Maryland

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