LAN Administrator I
Company: The Johns Hopkins Hospital
Posted on: October 13, 2019
LAN Administrator I Requisition #: 190060
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Information Technology
Work Shift: Evening Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Oct. 1, 2019
Johns Hopkins Health System employs more than 20,000 people
annually. Upon joining Johns Hopkins Health System, you become part
of a diverse organization dedicated to its patients, their
families, and the community we serve, as well as to our employees.
Career opportunities are available in academic and community
hospital settings, home care services, physician practices,
international affiliate locations and in the health insurance
industry. If you share in our vision, mission and values and also
have exceptional customer service and technical skills, we invite
you to join those who are leaders and innovators in the healthcare
Position's roles & interactions: This position will directly
interact will administrative and clinical staff to resolve IT
issues. They will also assist the customers with any IT purchases,
planning, and project needs. They will receive Help Desk tickets
and Service requests. They will be expected to resolve those within
our standard Service Level agreements. Job performance will be
evaluated on their ability to meet those SLAs. They will
participate in internal IT meetings. They will be assigned as a
primary support for several departments as well as participate as
part of a team. They will be expected to assist other LAN Admins as
needed and provide backup coverage.
Specific devices, software, projects for which the position is
Windows and Mac desktop, laptop, and tablet systems. Their ability
to connect, run applications, and connect to the network. Complex
troubleshooting OS issues as they interact with applications,
network and the internet.
Describe scale/size of area, project and/or system supported: This
position will support varying numbers of users/computers at a Tier
3 level. These systems are located within office and clinical space
at the East Baltimore campus. On a rare occasion, there may be some
remote site assistance required. This person will interact with all
aspects of the IT@ Johns Hopkins teams. These teams include
Networking, Device Support, DHCP, DNS, AD, Exchange, EDE, etc.
Required & preferred skills specific to position: Windows and Mac
OS and application troubleshooting. Excellent communication and
customer service skills and highly collaborative approach with
other IT team members is essential. Ability to identify, isolate
and repair desktop problems and quickly develop plan of corrective
actions is essential. Strong knowledge of PC repair and application
and operating system software installation is required. Working
knowledge of basic network connectivity concepts for both wired and
wireless environments is required.
Work location: East Baltimore Campus.
Shift: Saturday & Sunday 1:30pm - 12:00am; Tuesday & Thursday
7:30pm - 6:00am
On call requirements (if applicable): After probationary period, an
on-call rotation is expected every 10-12 weeks.
Required Education: Two years college course work. Additional
experience can be substituted for education.
Required Experience: Two years related experience. Additional
education can be substituted for experience.
Equivalency Formula: 30 undergraduate degree credits or 18 graduate
degree credits = 1 year of experience. For jobs where equivalency
is permitted, up to two years of non-related college coursework may
be applied towards the total minimum education/experience required
for the respective job.
Preferred Job Qualifications:
Knowledge in the assigned IT environments.
- Possess all requisite knowledge, skills, and abilities as
posted in the supplemental section.
- Demonstrate critical thinking and reasoning skills.
- Ability to work on multiple priorities effectively.
- Ability to prioritize conflicting demands.
- Ability to execute assigned project tasks within established
- Ability to work collaboratively in a team environment.
- Ability to communicate effectively in the service of users and
- Write and communicate clearly and concisely.
- Possess sound documentation skills.
- Ability to maintain confidentiality
- Demonstrate exemplary customer service skills. Johns Hopkins
Health System and its affiliates are drug-free workplace
Johns Hopkins Health System and its affiliates are an Equal
Opportunity / Affirmative Action employers. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity
and expression, age, national origin, mental or physical
disability, genetic information, veteran status, or any other
status protected by federal, state, or local law.
Patients are the focus of everything we do at The Johns Hopkins
Hospital. From our beginnings in 1889 to the opening of our most
advanced patient facilities in 2012, our mission to advance patient
care, education, and research, continues to change the course of
Keywords: The Johns Hopkins Hospital, Baltimore , LAN Administrator I, IT / Software / Systems , Baltimore, Maryland
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