Product Support Manager

Company: CACI
Location: Sterling
Posted on: April 1, 2026

Job Description:

Job Title: Product Support Manager Job Category: Logistics Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * Job Summary: The Product Support Manager (PSM) will be responsible for overseeing the logistics and sustainment activities for assigned defense systems within the Department of War. This is not an Agile Product Owner/Manager role. This role requires a comprehensive understanding of Integrated Product Support (IPS) elements, life cycle management, and the Adaptive Acquisition Framework (AAF). The PSM will ensure that all logistics and sustainment efforts align with DoD regulations, policies, and strategic objectives. Key Responsibilities: Integrated Product Support (IPS) Management: Develop and implement IPS strategies that encompass all elements including product support management, design interface, sustaining engineering, supply support, maintenance planning and management, packaging, handling, storage, and transportation, technical data, support equipment, training and training support, manpower and personnel, facilities and infrastructure, and computer resources. Life Cycle Management: Facilitate the overall life cycle management of system reliability, availability, maintainability, supportability, and life-cycle cost (LCC). Ensure compliance with DoDI 5000.91, Product Support Management for the Adaptive Acquisition Framework. - Sustainment Planning: Oversee the development and execution of sustainment plans, including the Contractor Lifecycle Sustainment Plan (CLSP), Reliability, Availability, Maintainability, and Testability (RAM-T) Plan and Reports, Diminishing Manufacturing Sources and Material Shortages (DMSMS) Health Analysis Report, and DMSMS/Obsolescence Alert Notices. - Performance Metrics and Reporting: Establish and monitor performance metrics to ensure that Service Level Agreements (SLAs) are met or exceeded. Prepare and present regular reports on logistics performance, trends, and improvements to senior management and stakeholders. - Stakeholder Coordination: Collaborate with internal and external stakeholders, including government agencies, contractors, and end-users, to ensure seamless logistics and sustainment operations. - Serve as the primary point of contact for logistics-related issues and concerns. - Continuous Improvement: Identify opportunities for process improvement and cost reduction within the logistics and sustainment framework. - Implement best practices and innovative solutions to enhance operational efficiency and effectiveness. - Required Qualifications: Education: Bachelor’s Degree or Higher in Engineering, Logistics, or Management-Related Field. Advanced degree preferred. Experience: Minimum of ten years of experience in operations and sustainment (O&S) within the DoD or a comparable environment. - Minimum of five years of experience in Integrated Product Support (IPS) management. - Proven experience in life cycle management of defense systems. - Security Clearance: Active Top Secret (TS) clearance with SCI eligibility. - Certifications: Active Project Management Professional (PMP) certification preferred. Certification in Logistics or Supply Chain Management is a plus. - Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. - Proficiency in logistics management software and tools. - Ability to work in a fast-paced, dynamic environment. - Desired Qualifications: Additional Experience: Experience with satellite communication equipment or IC equipment sustainment. Experience in developing logistics products in accordance with all IPS elements. - Specialized Knowledge: In-depth knowledge of DoD acquisition processes and regulations. - Experience with the Adaptive Acquisition Framework - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $94,400 - $198,200 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Keywords: CACI, Baltimore , Product Support Manager, Logistics, Transportation & Drivers , Sterling, Maryland