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Slot Supervisor

Company: Caesars Entertainment
Location: Baltimore
Posted on: December 5, 2019

Job Description:

Slot Supervisor 19000A7W Come Do Your Best Work Here! Caesars Entertainment Corporation is the world's largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker. Since 1951, the legendary Horseshoe Casino has been all about the gambler. We know how to make our guests feel like big fish. Our service is secondary to none, our casinos are damn nice and our amenities keep our guests wanting more. We have a confidence that comes from working for the number one casino brand in every market in which we operate. Horseshoe Casino Baltimore on Russell Street in Baltimore's south side opened in August 2014. Horseshoe Baltimore was designed to maximize connectivity with existing hospitality operators, neighboring professional sports venues M & T Bank Stadium and Camden Yards, and the city's famed Inner Harbor. With nearly 122,000 square feet of non-stop gaming action, the casino features video lottery terminals (VLTs), table games, and a World Series of Poker room. Guy Fieri's Baltimore Kitchen and Bar, Gordon Ramsay Steakhouse and Giada De Laurentiis, and a Baltimore Marketplace featuring authentic Charm City food outlets round out the food offerings. Horseshoe Baltimore also features nightlife at 14forty, Horseshoe's center bar featuring 24/7 entertainment, not to mention bars such as B'More Beers, which highlights some of Baltimore's famed brewers. JOB SUMMARY: The Slot Supervisor will oversee Slot Operations as assigned and will lead the casino floor for the grand opening as well as the ongoing operation at Horseshoe Baltimore. Slot Operations is a critical touch point in the overall experience of our guests, and the Supervisor is responsible for ensuring world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. This fast-paced position requires operational savvy, unwavering enthusiasm and resilience, and a passion for excellence. KEY JOB FUNCTIONS: * Greets everyone at all times. Smiles, makes eye contact and verbally greets all employees and guests from arrival on property through departure. * Responsible for supporting Slot Management in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development. * Responsible for leading Slot Operations post opening as assigned. * Ensures world-class hospitality and memorable, positive experiences for our guests and employees. * Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. * Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same. * Implements strategies and leads initiatives to continuously improve guest service and customer service scores. * Evaluates staffing and scheduling to meet business demands. * Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved. * Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot Operations. * Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft. * Leads by example; learns and shows proficiency in performing all duties required/performed by his/her work groups. * Proactively recognizes rewards and celebrates outstanding examples of employee performance. * Counsels, guides, evaluate and instruct assigned personnel in the performance of their duties. * Provides mentoring and supports the goals and aspirations of team members. * Coaches direct reports in pertinent skills of operations and promotes effective utilization of equipment and manpower. * Implements initiatives to improve the employee experience and employee opinion ratings. * Supports loyalty program by creating accounts as well as performing general functions within the customer management system. * Authorizes guest complimentaries to recognize loyal players in accordance with company guidelines. * Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. * Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. * Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness. * Any and all other job duties as assigned EDUCATION and/or EXPERIENCE: * Associates degree (or equivalent from a two-year college or technical school) or 2+ years equivalent training/experience preferred * Strong operational background, preferably in a high volume, fast-paced environment. * 2 years of leadership in service or gaming environment preferred. * Gaming experience a plus; service experience required. QUALIFICATIONS: * Must possess strong coaching and leadership skills. * Demonstrated ability to communicate effectively, both verbal and written. * Demonstrated ability to deal effectively with employees at all levels. * Strong organizational and analytical skills. * Computer literacy. * Ability to handle complex and emotional issues. * Act as a role model to other employees and always leads by example. * Adhere to all regulatory, company and department policies and procedures. * Must project professionalism and possess excellent verbal and written communication skills. * Professional appearance. * Team player. WORK ENVIRONMENT: * Must be able to work independently. * Must be able to stand or walk for long periods of time (8-12 hours). * Must be able to respond calmly and make rational decisions, when handling employee conflicts. * Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. * Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. * Responds to visual and aural cues. * Must have the manual dexterity to operate a computer and other necessary office equipment. * Must be able to tolerate areas containing dust, loud noises and bright lights. * Must be able to work varied shifts, weekends and holidays as needed. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). As part of Caesars Entertainment's employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include: Prior Employment Verification Education Verification Social Security Trace Criminal Background Check Drug Screen Motor Vehicles Records (where required for position) MD-Baltimore-Horseshoe Baltimore Regular Team Leader Exempt

Keywords: Caesars Entertainment, Baltimore , Slot Supervisor, Other , Baltimore, Maryland

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