BaltimoreRecruiter Since 2001
the smart solution for Baltimore jobs

Service Desk Specialist with TS/SCI Clearance (2200-0600) Mids shift.

Company: General Dynamics Information Technology
Location: Annapolis Junction
Posted on: January 17, 2020

Job Description:

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Suitability: Polygraph Public Trust/Other Required: Job Family: Help Desk Job Description: GDITis looking for a Service Desk Specialist who holds TS/SCI (poly preferred) for a full time position, located in Annapolis Junction, MD. ( 2200-0600 ) Mids shift. Program overview GDITwill provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support.GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level. Position description Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. *This position does require employees to work one weekend day a month. Essential job functions Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically submitted requests Provides polite and customer friendly service support for problem resolution Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required Documents incident status and solutions in incident database tools Possesses current working knowledge of computers, printers, laptops and common windows applications Works through various types Tier II issues with telephone assist Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications HS degree or equivalent & 1+ years related experience Active TS/SCI clearance required (CI poly preferred or must be able to obtain) Technical certification to meet 8570 IAT II compliance required . Scheduled Weekly Hours: 40 Travel Required: T elecommuting Options: Telecommuting Not Allowed Work Location: USA MD Annapolis Junction Additional Work Locations: We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Baltimore , Service Desk Specialist with TS/SCI Clearance (2200-0600) Mids shift., Other , Annapolis Junction, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Sr Requirements Systems Engineer
Description: Description br br SAIC is seeking br br experienced professionals to join the National Security Group NSG . NSG provides specialized program management, br br engineering, analysis and operations (more...)
Company: SAIC
Location: Chantilly
Posted on: 01/30/2020

Senior Systems Administrator
Description: Type of Requisition: RegularClearance Level Must Currently Possess: Top SecretClearance Level Must Be Able to Obtain: Top SecretSuitability: Agency Specific Public Trust/Other Required: Job Family: Systems (more...)
Company: General Dynamics Information Technology
Location: Chantilly
Posted on: 01/30/2020

Automotive Tag and Title Clerk
Description: Automotive Tag and Title Clerk jobJerry's Chevrolet18 Fort Evans Rd NELeesburg, VA 20176Jerrys Auto Group in Northern Virginia is seeking a full-time, experienced Automotive Title Clerk to
Company: Jobs From The Web
Location: Leesburg
Posted on: 01/30/2020


Java Developer
Description: Java Developer Unable to work with 3rd Party Vendors. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Profile/Role Description: The (more...)
Company: Connexions Data Inc
Location: Chantilly
Posted on: 01/30/2020

Cyber Engineer I
Description: Cyber Engineer I Bachelor's Degree Level - Active TS x2F SCI Required to be considered for this position. br br The Intelligence, Information and Services IIS business has an entry level Cyber (more...)
Company: Raytheon
Location: Chantilly
Posted on: 01/30/2020

Senior Systems Engineer
Description: Title : Senior Systems Engineer Location : Chantilly, VA Duration : 6 Months Contract to hire Job Description: The Client Enterprise Cloud Computing ECC team is looking for the right candidate that (more...)
Company: Zolon Tech Solutions Inc
Location: Chantilly
Posted on: 01/30/2020

Accounts Payable Clerk
Description: Ingenicomm, a Braxton Science and Technology Group BSTG division, has an opening to support our growing business. This position requires a motivated individual who seeks to work in a team environment (more...)
Company: Braxton Science & Technology Group
Location: Chantilly
Posted on: 01/30/2020

Data Scientist
Description: Description:Are you ready to take your career to a new level and work at an extraordinary company in Herndon, VA br br The coolest jobs on this planet--- or any other--- are with Lockheed Martin (more...)
Company: Lockheed Martin Corporation
Location: Chantilly
Posted on: 01/30/2020

Lab I Asst - Chantilly, VA req38633
Description: Lab I Asst- Chantilly, Virginia - Tuesday - Saturday 7 AM - 3:30 PM Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better (more...)
Company: Quest Diagnostics
Location: Chantilly
Posted on: 01/30/2020

Proposal Coordinator
Description: Proposal Coordinator / Jr Proposal Manager Chantilly, VA MUST: Experienced Proposal Coordinator / Jr Proposal Manager At least 2 years of experience working with proposals and RFPs preferably federal, (more...)
Company: QCIQuandrant, Inc.
Location: Chantilly
Posted on: 01/30/2020

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds