Work from Home - Bilingual Customer Service Representative

Company: Sykes
Location: Baltimore
Posted on: February 16, 2020

Job Description:

Job description

Bilingual Customer Service-Work At Home!!

You must be fully bilingual for this position. Spanish and English

Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an remote environment where things are moving very quickly.

In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction.

See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers.

Primary Responsibilities

* Answer back to back calls and resolve issues in a remote environment
* Build a strong relationship with your customer
* When they hang up with you, they will have their issue completely resolved, and remember the great service they received
* Resolve the problem quickly and ensure situation does not escalate
* Speaking clearly with empathy in both positive and negative situations
* Communicate clearly and effectively
* Multi-task while on the phone - resolve the issue while maintaining a short call time

Key Factors for Success

* Do you hear someone's situation and are able to put yourself in their shoes?
* Do you go out of your way to help others?
* Are you able to be the voice of the company?
* Do you stay calm in escalated customer situations?
* When you get stressed, are you able to maintain your neutral point of view?
* Do you stay calm under pressure?
* Are you organized and efficient?

If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home!

About SYKES

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

This is the right job for you if you're able to:

* Speak on the phone and use a computer
* Empathize and be friendly with people you've never met
* Use logic and solve problems
* Be part of a team

Desired qualifications, skills and experience

Nice to have (but not required):

* Customer service background
* Experience with financial services, healthcare, technology companies, or something similar

Keywords: Sykes, Baltimore , Work from Home - Bilingual Customer Service Representative, Other , Baltimore, Maryland