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Desktop Support

Company: HCL America Inc.
Location: Baltimore
Posted on: February 16, 2020

Job Description:

Position: Deskside Support Duration: Full Time Permanent Position Location: Baltimore, MD JD:Provide client support, troubleshoot and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.Resolve incoming trouble tickets. Tickets are communicated through email, chat, web portal, phone calls, direct walk up and resolved in ServiceNowResolution including basic Operating System (Windows & Mac), hardware and Basic networking issuesEscalating to next level for assistance, if the issue is not resolved by desktop support Analyst. Hardware support, Laptop provisioning, Imaging and Desk setups.Mobile-device set-up and supportFor Mobile devices assist Authorized Users with installation, configuration, and troubleshootingPrinter set-up and supportDesktop and laptop image deployment and configurationDesktop deployments and terminationsAsset inventory- updating and reporting hardware equipment and peripherals.Manage inventory and reporting of all laptops, desktops, and related desktop peripherals to ensure stock levels meet service delivery needs at all times Transporting equipment between buildings for user deployment and vending machinesCandidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.comCandidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com - provided by Dice

Keywords: HCL America Inc., Baltimore , Desktop Support, Other , Baltimore, Maryland

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