Cisco Voice L3

Company: HCL America Inc.
Location: Baltimore
Posted on: February 16, 2020

Job Description:

Position: Cisco Voice L3Duration: Full time permanent position Location: Baltimore, MDSkills requiredIntermediate level experience in handling Cisco IP telephony Network Infrastructure.Intermediate understanding of switching VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRP, Routing Protocols .etc.Intermediate/Expert understanding of the following Video Products oVCS-C, VCS-E, Codian Bridge MCU oTMS oCisco video Endpoints like TC40,60, EX90,SX20, etc..Intermediate/Expert understanding of the following Cisco Unified Communication Products oCUCM 10.x., 9.x, 8.x oCisco Voice Gateways (ISR Routers and Analog gateways) oTrunks, E1/ T1(CAS,CCS), FXS /FXO etc., oGateway protocols: H323, SIP, MGCP, SCCP. Cisco Unified Contact Centre Express (preferred)ITIL Knowledge Incident, Change & Configuration ManagementRoles & ResponsibilitiesProvide advanced troubleshooting for applications and systems, determining cause and effect.Provide on call support as part of a scheduled rotation with other team members. Understand and apply advanced system/application administration, management and performance tuning techniques.Assist with day-to-day operation support, performance tuning, disaster recovery and patch/release management of Voice and Video network.Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.Develops job aides and other tools to assist engineers in improving overall quality of serviceEvaluate hardware and software requirements and be able to justify purchase decisions.Other duties as assigned by Management. Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.comCandidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com - provided by Dice

Keywords: HCL America Inc., Baltimore , Cisco Voice L3, Other , Baltimore, Maryland