Company: T. Rowe Price
Location: Owings Mills
Posted on: October 19, 2020
A career at T. Rowe Price says you want to contribute and make a
difference at a leading global investment management firm where
success results from the dedication our associates have in building
success for our clients. We are a growing organization of
associates from diverse backgrounds, experiences, and
perspectives.We take a long-term view on associates and their
careers. Our associates do phenomenal work with purpose, and as a
result, we provide growth opportunities through in-person and
online training, management development programs, and career
development on the job.If you are seeking a meaningful work
experience along with a workplace culture that thrives on teamwork,
we invite you to explore the opportunity to join us.Role
Provides quality operational support to clients. Processes all
transactions and operational activities and responds to
calls/inquiries on a daily basis. Handles complex issues/calls that
have been escalated by more junior team members.
- Assists clients through phone or by email in response to
inquiries regarding company products, services, and procedures.
Responds to client questions on T. Rowe Price product features and
provides technical assistance for complex issues and calls that
have been escalated by junior team members.
- Processes complex transactions in a timely and accurate manner
to meet company and client requirements. Researches and resolves
complex operational or client issues that require extensive
experience and knowledge of policies and procedures. Performs
quality review of standard transactions.
- Builds, maintains, and enhances client relationships through
consultative service interactions. Identifies and offers new
services appropriate for the client.
- Assists more junior staff in applying established departmental
and regulatory guidelines when handling client requests.
-Bachelor's degree or the equivalent combination of education and
relevant experience AND -3+ years of total relevant work
-Knowledge of the mutual fund industry
-1-3 years related work experience
-Knowledge of Intermediary business
-Ability to resolve complex transactions timely and accurately
-Ability to find trends and opportunities for improvement within
-Ability to identify risk and escalate quickly to resolve
Job Family: Service and Operations
Track: Contact Center Services
Level: S3T. Rowe Price is an equal opportunity employer and values
diversity of thought, gender, and race. We believe our continued
success depends upon the equal treatment of all associates and
applicants for employment without discrimination on the basis of
race, religion, creed, colour, national origin, sex, gender, age,
mental or physical disability, marital status, sexual orientation,
gender identity or expression, citizenship status, military or
veteran status, pregnancy, or any other classification protected by
country, federal, state, or local law.
Keywords: T. Rowe Price, Baltimore , FIS Associate, Other , Owings Mills, Maryland
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