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FIS Associate

Company: T. Rowe Price
Location: Owings Mills
Posted on: October 19, 2020

Job Description:

A career at T. Rowe Price says you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.Role Summary:

Provides quality operational support to clients. Processes all transactions and operational activities and responds to calls/inquiries on a daily basis. Handles complex issues/calls that have been escalated by more junior team members.

Responsibilities:


  • Assists clients through phone or by email in response to inquiries regarding company products, services, and procedures. Responds to client questions on T. Rowe Price product features and provides technical assistance for complex issues and calls that have been escalated by junior team members.
  • Processes complex transactions in a timely and accurate manner to meet company and client requirements. Researches and resolves complex operational or client issues that require extensive experience and knowledge of policies and procedures. Performs quality review of standard transactions.
  • Builds, maintains, and enhances client relationships through consultative service interactions. Identifies and offers new services appropriate for the client.
  • Assists more junior staff in applying established departmental and regulatory guidelines when handling client requests.

    Qualifications:

    Required:

    -Bachelor's degree or the equivalent combination of education and relevant experience AND -3+ years of total relevant work experience

    Preferred:

    -Knowledge of the mutual fund industry

    -1-3 years related work experience

    -Knowledge of Intermediary business

    -Ability to resolve complex transactions timely and accurately

    -Ability to find trends and opportunities for improvement within the business

    -Ability to identify risk and escalate quickly to resolve

    Job Family: Service and Operations

    Track: Contact Center Services

    Level: S3T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Keywords: T. Rowe Price, Baltimore , FIS Associate, Other , Owings Mills, Maryland

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