Senior Desktop Engineer
Company: Leidos
Location: Greenbelt
Posted on: January 15, 2021
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Job Description:
Description Job Description:Job DescriptionThe Leidos
Corporation is seeking a Senior Desktop Engineer for the NEST
program. NEST is an IT Services program supporting customers within
NASA. The program provides a range of managed IT services,
including Windows, Mac, and Linux workstation engineering and
maintenance, Exchange/Office 365 engineering and support, service
desk, desk side support, managed print services, ITSM, Active
Directory services, and video conferencing, among others.As a
Senior Desktop Engineer, the candidate will need to have a wide
range of skills in order to be successful. The engineer, while
being primarily assigned to the Mac team, will need to draw on
their strong desktop support and troubleshooting skills as an
escalation support specialist to resolve issues escalated to the
Windows, Mac, and Linux platform teams. The engineer will also be
expected to act as an interface between external teams, such as
field support and service desk, and the platform teams in order to
provide uniform communication between teams as well as to monitor
cross-platform trends and issues. The engineer will also be
expected to maintain process documentation and knowledgebase
articles for the platform teams as well as manage the platform
teams' ServiceNow ticket queues. The engineer will be required to
regularly call on expertise spanning multiple technical areas,
including those outside of their assigned area of expertise, in
order to successfully bridge cross-functional gaps. (e.g.
networking, server operations, software development, etc.)The
candidate selected will be subject to a Government Public Trust
security investigation and must meet eligibility requirements for
access to the customer's information. US Citizenship is required.
Current clearance is not required.Primary Responsibilities* Develop
and maintain processes key to the continued deployment of NEST
compute devices. This includes adapting existing processes to new
technology and shifting requirements as well as creating new
processes with short turnaround times. This also includes taking
feedback and recommendations from customers, technicians, vendors,
and fellow engineers to determine appropriate process adjustments
necessary to meet requirements as well as maintain customer
satisfaction. Negotiate with other organizations and contracts to
drive process and technical improvements.* Evaluate new hardware
under consideration against the existing environment to determine
viability.* Communicate with internal team members across multiple
areas and client team members to effectively manage and resolve
issues as they arise. The engineer is expected to take a leadership
role in coordinating efforts and working through roadblocks to
accomplish the goal.* Communicate with vendor and external teams
within NASA to resolve issues as well as plan enterprise wide
changes that require communication beyond the NEST contract.* Serve
as a technical expert and point of contact for the platform teams
on projects and solutions design activities. The engineer is
expected to design technical solutions that help maintain project
momentum where appropriate. The engineer will also be required to
provide input on appropriate non-technical activities such as
communications and project rollout scheduling to drive the most
effective solution and maintain a smooth customer experience.*
Provide escalation desktop support for field support (Windows,
macOS, and Linux). The engineer will be required to coordinate
resolving issues between the field and fellow engineers as well as
to identify any trending issues that arise through this process.*
Monitor the ServiceNow ticket queues for the platform engineering
teams and engage the appropriate resources on the teams as required
to close tickets.* Work with platform teams to develop input on
continuous improvements on existing solutions as well as propose
new solutions for consideration by the team.Required
Qualifications* Ability to obtain Public Trust clearance* US
Citizenship* Experience as an IT systems engineer* Experience in
delivering and operating IT solutions in a large enterprise*
Experience using ITSM systems (ServiceNow or Remedy)* Desktop
Support and Troubleshooting Experience (Windows, macOS, and Linux)*
Expert knowledge of and ability to apply advanced technical
principles, theories, and concepts relating to Windows, macOS, and
Linux.* Scripting Experience (VBscript, PowerShell, Bash, etc)*
Experience with Application Packaging and Deployment* Excellent
written and verbal communication skills* Leadership skills* Data
analysis skills* Strong documentation skills (Word, Excel,
PowerPoint, Visio)Preferred Qualifications* Experience with the
following software:* Microsoft SCCM* Jamf Pro* Red Hat Satellite*
Server Support Experience (Windows Server, Red Hat Linux)*
Experience with Cloud solutions such as AWS or Azure* Past
experience with NASA, Department of Defense, Department of Justice,
or other Government organizations.Education Requirements* Requires
BS degree and 8-12 years of prior relevant experience or Masters
with 6-10 years of prior relevant experience OR equivalent years of
experience.External Referral Bonus:EligiblePotential for
Telework:NoClearance Level Required:Public TrustTravel:Yes, 10% of
the timeScheduled Weekly Hours:40Shift:DayRequisition
Category:ProfessionalJob Family:Systems Administration Leidos is a
Fortune 500----information technology, engineering, and science
solutions and services leader working to solve the world's toughest
challenges in the defense, intelligence, homeland security, civil,
and health markets. The company's 38,000 employees support vital
missions for government and commercial customers. Headquartered in
Reston, Va., Leidos reported annual revenues of approximately
$11.09 billion for the fiscal year ended January 3, 2020. For more
information, visit www.Leidos.com.Pay and benefits are fundamental
to any career decision. That's why we craft compensation packages
that reflect the importance of the work we do for our customers.
Employment benefits include competitive compensation, Health and
Wellness programs, Income Protection, Paid Leave and Retirement.
More details are available here.Leidos will never ask you to
provide payment-related information at any part of the employment
application process. And Leidos will communicate with you only
through emails that are sent from a Leidos.com email address. If
you receive an email purporting to be from Leidos that asks for
payment-related information or any other personal information,
please report the email to spam.leidos@leidos.com.All qualified
applicants will receive consideration for employment without regard
to sex, race, ethnicity, age, national origin, citizenship,
religion, physical or mental disability, medical condition, genetic
information, pregnancy, family structure, marital status, ancestry,
domestic partner status, sexual orientation, gender identity or
expression, veteran or military status, or any other basis
prohibited by law. Leidos will also consider for employment
qualified applicants with criminal histories consistent with
relevant laws.
Keywords: Leidos, Baltimore , Senior Desktop Engineer, Other , Greenbelt, Maryland
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