Senior Desktop Engineer

Company: Leidos
Location: Greenbelt
Posted on: January 15, 2021

Job Description:

Description Job Description:Job DescriptionThe Leidos Corporation is seeking a Senior Desktop Engineer for the NEST program. NEST is an IT Services program supporting customers within NASA. The program provides a range of managed IT services, including Windows, Mac, and Linux workstation engineering and maintenance, Exchange/Office 365 engineering and support, service desk, desk side support, managed print services, ITSM, Active Directory services, and video conferencing, among others.As a Senior Desktop Engineer, the candidate will need to have a wide range of skills in order to be successful. The engineer, while being primarily assigned to the Mac team, will need to draw on their strong desktop support and troubleshooting skills as an escalation support specialist to resolve issues escalated to the Windows, Mac, and Linux platform teams. The engineer will also be expected to act as an interface between external teams, such as field support and service desk, and the platform teams in order to provide uniform communication between teams as well as to monitor cross-platform trends and issues. The engineer will also be expected to maintain process documentation and knowledgebase articles for the platform teams as well as manage the platform teams' ServiceNow ticket queues. The engineer will be required to regularly call on expertise spanning multiple technical areas, including those outside of their assigned area of expertise, in order to successfully bridge cross-functional gaps. (e.g. networking, server operations, software development, etc.)The candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. US Citizenship is required. Current clearance is not required.Primary Responsibilities* Develop and maintain processes key to the continued deployment of NEST compute devices. This includes adapting existing processes to new technology and shifting requirements as well as creating new processes with short turnaround times. This also includes taking feedback and recommendations from customers, technicians, vendors, and fellow engineers to determine appropriate process adjustments necessary to meet requirements as well as maintain customer satisfaction. Negotiate with other organizations and contracts to drive process and technical improvements.* Evaluate new hardware under consideration against the existing environment to determine viability.* Communicate with internal team members across multiple areas and client team members to effectively manage and resolve issues as they arise. The engineer is expected to take a leadership role in coordinating efforts and working through roadblocks to accomplish the goal.* Communicate with vendor and external teams within NASA to resolve issues as well as plan enterprise wide changes that require communication beyond the NEST contract.* Serve as a technical expert and point of contact for the platform teams on projects and solutions design activities. The engineer is expected to design technical solutions that help maintain project momentum where appropriate. The engineer will also be required to provide input on appropriate non-technical activities such as communications and project rollout scheduling to drive the most effective solution and maintain a smooth customer experience.* Provide escalation desktop support for field support (Windows, macOS, and Linux). The engineer will be required to coordinate resolving issues between the field and fellow engineers as well as to identify any trending issues that arise through this process.* Monitor the ServiceNow ticket queues for the platform engineering teams and engage the appropriate resources on the teams as required to close tickets.* Work with platform teams to develop input on continuous improvements on existing solutions as well as propose new solutions for consideration by the team.Required Qualifications* Ability to obtain Public Trust clearance* US Citizenship* Experience as an IT systems engineer* Experience in delivering and operating IT solutions in a large enterprise* Experience using ITSM systems (ServiceNow or Remedy)* Desktop Support and Troubleshooting Experience (Windows, macOS, and Linux)* Expert knowledge of and ability to apply advanced technical principles, theories, and concepts relating to Windows, macOS, and Linux.* Scripting Experience (VBscript, PowerShell, Bash, etc)* Experience with Application Packaging and Deployment* Excellent written and verbal communication skills* Leadership skills* Data analysis skills* Strong documentation skills (Word, Excel, PowerPoint, Visio)Preferred Qualifications* Experience with the following software:* Microsoft SCCM* Jamf Pro* Red Hat Satellite* Server Support Experience (Windows Server, Red Hat Linux)* Experience with Cloud solutions such as AWS or Azure* Past experience with NASA, Department of Defense, Department of Justice, or other Government organizations.Education Requirements* Requires BS degree and 8-12 years of prior relevant experience or Masters with 6-10 years of prior relevant experience OR equivalent years of experience.External Referral Bonus:EligiblePotential for Telework:NoClearance Level Required:Public TrustTravel:Yes, 10% of the timeScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Systems Administration Leidos is a Fortune 500----information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Keywords: Leidos, Baltimore , Senior Desktop Engineer, Other , Greenbelt, Maryland