Client Support Specialist
Company: ITS - Internet Testing Systems
Location: Baltimore
Posted on: February 25, 2021
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Job Description:
Internet Testing Systems (ITS) is seeking a Client Support
Specialist to join our team in Baltimore, MD. Local applicants
only, NO 3rd party resumes will be accepted.ITS is a rapidly
growing technology company providing cutting edge technology and
quality service to the computer-based testing industry. We believe
in strong team dynamics, job satisfaction, and making each team
member successful. Because of our unique and leading edge software
environment, our employees typically experience a dramatic increase
in their skills and knowledge as they work at ITS. We believe that
work should be fun, and that a successful company needs to nurture
their employees, not burn them out.ResponsibilitiesPosition
SummaryWe are seeking an entry-level, permanent, full-time employee
who wishes to join our team in a challenging and rewarding work
environment. You will be a part of a team that encourages growth,
focuses on short and long term goals and encourages sharing and
cross-team development. You will be expected to follow the Client
Support guidelines, provide phone, email and Instant Messenger
support to our customers, and handle projects assigned by
management. Being able to listen, adapt and respond will be vital
in this role.Client Support Specialist duties:-- Answer incoming
support calls from either 8 AM ET - 5 PM ET or 11 AM ET - 8 PM ET--
This position shift would be Tuesday - Saturday-- Respond to emails
and instant messenger requests-- Support on call rotation for
after-hours calls and escalations-- Handle ad hoc projects and
tasks-- Review of ITS applications, review of HTML & SQL and
evaluate technical issues-- Provide backup for front desk coverage
when neededSkills/Qualifications:-- Able to support morning or
evening shifts-- Bachelor's degree or equivalent experience in an
IT environment w/ course work in database related fields-- General
knowledge of Windows, Mac, and mobile operating systems-- General
knowledge of web browsers-- General knowledge of network
technologies-- SQL & HTML experience a plus-- Knowledge of the
testing industry a plus-- Strong troubleshooting & analytical
skills-- Strong customer service skills-- Ability to multi-task--
Excellent interpersonal and communication skills-- Strong
leadership skills a plusBenefits:-- Top workplace in Baltimore--
Casual working environment-- Dog friendly office-- Competitive
salary-- Health / dental / vision insurance-- Tuition /
certification reimbursement-- 401K and more...To be
considered:Local applicants only (no relocation assistance
offered)Direct applicants only, no 3rd parties****Internet Testing
Systems is an Equal Opportunity Employer committed to hiring and
retaining a diverse workforce. Employees must pass a background and
credit check.Search words: technical support, client management,
helpdesk
Keywords: ITS - Internet Testing Systems, Baltimore , Client Support Specialist, Other , Baltimore, Maryland
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