BaltimoreRecruiter Since 2001
the smart solution for Baltimore jobs

Client Support Specialist

Company: ITS - Internet Testing Systems
Location: Baltimore
Posted on: February 25, 2021

Job Description:

Internet Testing Systems (ITS) is seeking a Client Support Specialist to join our team in Baltimore, MD. Local applicants only, NO 3rd party resumes will be accepted.ITS is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out.ResponsibilitiesPosition SummaryWe are seeking an entry-level, permanent, full-time employee who wishes to join our team in a challenging and rewarding work environment. You will be a part of a team that encourages growth, focuses on short and long term goals and encourages sharing and cross-team development. You will be expected to follow the Client Support guidelines, provide phone, email and Instant Messenger support to our customers, and handle projects assigned by management. Being able to listen, adapt and respond will be vital in this role.Client Support Specialist duties:-- Answer incoming support calls from either 8 AM ET - 5 PM ET or 11 AM ET - 8 PM ET-- This position shift would be Tuesday - Saturday-- Respond to emails and instant messenger requests-- Support on call rotation for after-hours calls and escalations-- Handle ad hoc projects and tasks-- Review of ITS applications, review of HTML & SQL and evaluate technical issues-- Provide backup for front desk coverage when neededSkills/Qualifications:-- Able to support morning or evening shifts-- Bachelor's degree or equivalent experience in an IT environment w/ course work in database related fields-- General knowledge of Windows, Mac, and mobile operating systems-- General knowledge of web browsers-- General knowledge of network technologies-- SQL & HTML experience a plus-- Knowledge of the testing industry a plus-- Strong troubleshooting & analytical skills-- Strong customer service skills-- Ability to multi-task-- Excellent interpersonal and communication skills-- Strong leadership skills a plusBenefits:-- Top workplace in Baltimore-- Casual working environment-- Dog friendly office-- Competitive salary-- Health / dental / vision insurance-- Tuition / certification reimbursement-- 401K and more...To be considered:Local applicants only (no relocation assistance offered)Direct applicants only, no 3rd parties****Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check.Search words: technical support, client management, helpdesk

Keywords: ITS - Internet Testing Systems, Baltimore , Client Support Specialist, Other , Baltimore, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Welder - 3rd Shift
Description: HIRING for 3rd shift Welder.Location: Denver, PAShift: Monday - Thursday, 8:30 pm - 7:00 am. Pay Rate: 18.50/hr PLUS additional 2/hr for shift differentialDescriptionWelders / Fabricators are responsible (more...)
Company: Aerotek
Location: Lancaster
Posted on: 03/9/2021

Security Officer Full Time TS-SCI Clearance
Description: At Allied Universal-, we continue to build an inclusive, Be Phenomenal-, culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers (more...)
Company: Allied Universal
Location: Chantilly
Posted on: 03/9/2021

Fuel Station
Description: As a fuel station associate at Walmart,
Company: walmart
Location: Severn
Posted on: 03/9/2021


Get New Remodeling Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Catonsville
Posted on: 03/9/2021

Start Working From Home Today
Description: 26 year old reputable national healthcare and dental benefits discount company is actively
Company: Living Healthy
Location: Severn
Posted on: 03/9/2021

High Demand For Quality Painters - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Lancaster
Posted on: 03/9/2021

Hair Stylist - Golden Triangle
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Lancaster
Posted on: 03/9/2021

Fuel Station
Description: As a fuel station associate at Walmart,
Company: walmart
Location: Chantilly
Posted on: 03/9/2021

High Demand For Quality Painters - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Harrisburg
Posted on: 03/9/2021

Server
Description: ServerKnow what it's like to be in the stadium on game day Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it (more...)
Company: Buffalo Wild Wings
Location: Lancaster
Posted on: 03/9/2021

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds