Customer Feedback Analytics and Visualization Specialist
Company: Experis
Location: Baltimore
Posted on: April 10, 2021
|
|
|
Job Description:
Job Description:Overview:This initiative will leverage leading
customer feedback collection, data visualization and modeling
capabilities to supplement existing COVID Cx analytics'
understanding of SSA's data and operations and provide the agency
with integration to other data sources used for operational
dashboarding. Using integrated data strategies and modeling will
enable SSA to produce valuable insights from data at scale, and in
an agile and responsive manner. This will be accomplished by:*
Understanding current feedback gathering methods and gaps across
customer journeys and customer service channels* Utilizing
understanding of agency data to identify preliminary data to
include in dashboard view.* Aggregating gathered feedback data with
other agency operational data to correlate operational action to
customer satisfaction* Developing visualizations utilizing leading
enterprise platforms for integrating customer feedback collection
with dynamic data visualization* Provide executive level analyses
and data dashboards for priority organizational initiatives, in
light of federal agency strategy requirements, changing technical
landscape, and evolving customer expectations.Technical
Skills:Mandatory (6+ years of the following):* Current state
analysis* Quality reviews* Visualization and analysis of business
process data* Developing workplans* Workflow analyses* Defining
business architecture design requirements* Conducting research and
analysis* Experience developing visualizations in Medalia or
Qualtrics* Preferred (6+ years of the following):* Program/Project
Management* Business DocumentationJob Responsibilities:* Current
state analysis of business processes and their performance
measures* Participate in quality reviews to ensure work complies
with specified standards* Visualization and analysis of business
process performance data* Develop team workplans* Perform workflow
analyses* Define business architecture design requirements* Conduct
or provide guidance on research and analysis* Assist in project
budget preparationMinimum Education:Bachelor's Degree or equivalent
experience.Work Location:On-site (Government / AFS Site): Woodlawn,
MDOff-site (Contractor Site): Will be required to report to job
site once COVID has endedSpecial Requirements:Clearance
Required:Public Trust Clearance required to start
Keywords: Experis, Baltimore , Customer Feedback Analytics and Visualization Specialist, Other , Baltimore, Maryland
|
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsTech Biomedical Equipment II- Chantilly, VA req64000 Description: Job Description br br Tech Biomedical Equipment II- Chantilly, Virginia - Monday to Friday br br Look for more than answers. Patients and Physicians rely on our diagnostic testing, information (more...) Company: Quest Diagnostics Location: Chantilly Posted on: 04/16/2021 Systems Integrator - Sensor Projects Description: Business Group Highlights IntelligenceThe Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military (more...) Company: Perspecta Location: Chantilly Posted on: 04/16/2021 Business Operations Data Visualization Description: Job ID: 210414 Location: CHANTILLY , VA , US Date Posted: 2021-01-13Category: Information TechnologySubcategory: IT Sys IntegrationSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: (more...) Company: SAIC Location: Chantilly Posted on: 04/16/2021 Auto Detailer Description: Do you have an eye for detail, a strong work ethic, and a love of cars When it comes to cleanliness, do you take initiative We are looking to hire an applicant who strives to finish each Company: PeopleReady Location: Chantilly Posted on: 04/16/2021 Business Intelligence/Data Analytics Intern Description: Business Group Highlights Civilian, State and Local Perspecta's Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, (more...) Company: Perspecta Location: Chantilly Posted on: 04/16/2021 0080 Senior Security Specialist (Program Security Officer) Description: Are you a security professional looking for an exciting challenge to accelerate your career Does analyzing, formulating and defending multi-year budgets for reconnaissance satellite systems to ensure (more...) Company: National Reconnaissance Office (NRO) Location: Chantilly Posted on: 04/16/2021 Computed Tomography Tech Description: Want to join World-Class Healthcare for Northern Virginia and the D.C. Metro area Click here to Learn about INOVA: Inova is Northern Virginia's leading nonprofit healthcare provider recognized Company: Inova Location: Leesburg Posted on: 04/16/2021 Naval Aviator Description: ABOUT Search for underwater threats. Deliver payloads of incredible firepower or necessary manpower. Execute strategic aerial maneuvers anywhere from the stratosphere, to mere feet above the sea. This (more...) Company: Navy Location: Chantilly Posted on: 04/16/2021 Climbing Arborist Description: Looking for a place where you can thrive br br SavATree is a growing tree, shrub and lawn care company. We are looking to add tree climbers and crew leaders with a CDL license preferably to our (more...) Company: SavaTree Location: Leesburg Posted on: 04/16/2021 Work From Home - PT Customer Care Associate Description: Customer Service / Remote - Anywhere in U.S. / Competitive hourly Company: Roost Location: Leesburg Posted on: 04/16/2021 |
