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Remote Product Support Specialist

Company: VirtualVocations
Location: Parkville
Posted on: May 6, 2021

Job Description:

A digital supporter of startup companies is in need of a Remote Product Support Specialist.Core Responsibilities Include:Providing stellar support to our many users through different mediums (email, live chat, content, etc)Understanding and gathering customer feedback trends to help our product teams better prioritize future product and feature initiativesBecoming a platform/product expert and function as a first-level problem solver and point of contact between company's Talent and our usersApplicants must meet the following qualifications:1+ years experience in a customer-facing role with a writing componentProven effective and polished communication skills, with an emphasis on clear and concise writingExperience using help desk software (think Zendesk, HelpScout)Demonstrated composure, patience and empathy during interactions with usersAbility to moderate our platform and keep an eye on the thousands of user interactionsAbility to develop deep user intuition, working to anticipate needs and issues before they surface

Keywords: VirtualVocations, Baltimore , Remote Product Support Specialist, Other , Parkville, Maryland

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