Client Support Specialist (Remote)

Company: Shipley Energy
Location: York
Posted on: May 6, 2021

Job Description:

• Process inbound calls through the Client Support Line
• Provide customers, brokers, and vendors with consistent, quality service in accordance with company procedure
• Renew customer agreements for commercial and industrial natural gas, electricity, mobile fueling, and propane product lines
• Record all customer activities in CRM
• Complete all agreements, paperwork, and procedures involved in the sales process
• Gather and maintain accurate and detailed customer information according to company procedures
• Maintain customer, broker, and vendor contact frequency within prescribed guidelines
• Read, understand, and adhere to the provisions of the Risk Management Policy and Procedures Manual
• Attend sales meetings and participate in trade shows and other business-related events
• Maintain professional environment for customers and team members
• Complete projects and other duties as assigned by the Lead Account Manager
• Bachelor's Degree in business administration or equivalent experience
• Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation
• Proficient in computer technology including Word, Excel, and email
• Excellent written, oral, and interpersonal communication skills
• Strong math and analytical skills
• Able to develop customer proposals, sales, and profit assumptions
• Valid driver's license
• Access to a motor vehicle and capacity to travel

Keywords: Shipley Energy, Baltimore , Client Support Specialist (Remote), Other , York, Maryland