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Sportsbook Supervisor

Company: Maryland Live Casino
Location: Hanover
Posted on: June 12, 2021

Job Description:


Function (Scope and Main Purpose of Job)

The Sportsbook Supervisor is responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.


Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

  • Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations.
  • Monitors all monies being wagered.
  • Approves or denies wagers from guests in conjunction with the Risk and Trading team.
  • Maintains Sportsbook vault.
  • Conducts sweeps/bankroll increases on cashier drawers as necessary.
  • Monitors performance, conducts basic maintenance, and customer experience on kiosks.
  • Handles escalated guest disputes in the Sportsbook.
  • Reports issues and discrepancies to management immediately.
  • Advises management of any operational concerns.
  • Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.
  • Enforces Company's Standard Operating Procedures.
  • Maintains high visibility throughout the Sportsbook.
  • Provides outstanding customer service in a timely manner to both guests and fellow employees.
  • Performs other duties as assigned.


Job Requirements (skills, knowledge, and abilities)

  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Broad variety of tasks and deadlines requires an irregular work schedule.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Experience in sports or online gaming highly desired.
  • Exceptional interpersonal skills in dealing with employees and customers.

Educational Requirements

  • High School diploma or GED equivalent required.
  • 1+ years' experience with cash handling and sportsbook betting experience preferred.
  • 1+ years' ticket writer/cashier experience preferred.
  • Must be able to obtain and maintain valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Physical Requirements

  • Ability to stand for a long period of time with basic range of motion (bending, twisting, reaching etc.).
  • Ability to speak for a long period of time.
  • Ability to lift 20 to 30lbs.
  • Ability to work in a high energy casino environment exposed to bright lights and noise.
  • Use of going up and down thirty-one (31) stairs multiple times per day and elevators.

Working Conditions

  • 24/7 high energy casino with up to 100,000 sq. ft of gaming and entertainment space and up to 500 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.


Keywords: Maryland Live Casino, Baltimore , Sportsbook Supervisor, Other , Hanover, Maryland

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