Job Req ID: 58136
CO Patient Service Coordinator
Handles all administrative aspects of the patient encounter,
maintains accurate patient information and ensures each patient
receives superior customer service during their visit at Johns
Specific duties & responsibilities:
- Uses automated systems to perform accurate and timely patient
scheduling, registration, and check-out.
- Relays information to patients regarding preparation diagnostic
tests and examinations.
- Verifies and enters registration and insurance information into
the computer system and prepares daily schedules.
- Sends medical questionnaire forms to patients to obtain missing
- Obtains pre-certifications and/or referrals as required by
patients' health care insurers or managed care providers.
- Scans all insurance information as required into computer
- Assists patients or family members with completion of medical
- Informs patients of costs of care being provided, and guides
them to appropriate resources for further information, guidance, or
- Collects time of service payments including copays, balances,
self-payments, refractions, etc. Issues receipts, and prepares
financial reconciliation records daily.
- Fills schedule vacancies due to cancellations.
- Assists with basic insurance and third party queries and
explains payment policies.
- Arranges or assists in arranging patient transportation.
- Prints and mails directions, fee schedules, and department
specific information to patients as needed.
- Complies with Johns Hopkins mandates regarding any scheduling
or registration requirements.
- Other duties as assigned.
Minimum qualifications (mandatory):
- High School Diploma or GED.
- Two years equivalent work experience.
- One year work experience required in a similar service-oriented
- Demonstrated competence in computer applications including
Microsoft Office and Epic.
- Ophthalmology/JHH system work experience strongly
- Knowledge of medical insurance coverage and medical terminology
Special knowledge, skills, and abilities:
- Offers friendly, courteous, and confidential assistance to
every patient to ensure that the patient has a positive experience
while at Johns Hopkins.
- Treats patients, family members, physicians, and guests with
courtesy and respect.
- Represents Wilmer in a professional and positive manner.
- Complies with standards of behavior in compliance with JHU
- Complies with JHU dress code to ensure a professional
- Consistently works in a positive and cooperative manner with
- Seeks out opportunities to help rather than waiting to be
- Considers the impact of personal actions on other staff
throughout the organization.
- Demonstrates flexibility to perform duties wherever volume
deems it necessary.
SCOPE OF RESPONSIBILITY:
- Knows the formal and informal departmental goals, standards,
policies and procedures of the department. Functions as a member of
a team between all levels of personnel.
- Exchanges routine information in an appropriate manner.
- Is extremely sensitive and discreet with private patient
- Ability to demonstrate a high level of interpersonal skills
with patients, families, visitors and clinical staff.
- Ability to maintain personal composure under stress.
- Ability to perform with a high degree of accuracy and
meticulous attention to detail.
- Ability to proficiently operate PCs and standard Microsoft
Office Suite applications.
Classified Title: Patient Service Coordinator
Working Title: CO Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $15.26 - $21.00
Employee group: Full Time
Schedule: Mon-Fri 8:30-5
Exempt Status: Non-Exempt
Location: 04-MD:School of Medicine Campus
Department name: 10003003-SOM Oph Retina Service
Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to
a pre-employment background check.
If you are interested in applying for employment with The Johns
Hopkins University and require special assistance or accommodation
during any part of the pre-employment process, please contact the
HR Business Services Office at email@example.com. For TTY
users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which
campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of
employment, The Johns Hopkins Institutions require all employees
who provide ongoing services to patients or work in patient care or
clinical care areas to have an annual influenza vaccination or
possess an approved medical or religious exception. Failure to meet
this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas,
laboratories, working with research subjects, or involving
community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any
vaccinations required for these diseases will be given at no cost
in our Occupational Health office.
Equal Opportunity Employer
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School of Medicine - East Baltimore Campus