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Manager - Service Center I

Company: Xpress Global Systems
Location: Hanover
Posted on: June 12, 2021

Job Description:

POSITION SCOPE: The Service Center Manager manages customer service, safety, dispatch and warehousing/dock operations for a service center facility responsible for city operations. Responsibilities include routing and loading; dock operations; and inventory control in an LTL environment. This includes management of the service center; driver, dock and operations personnel; safety and compliance. The Service Center Manager is responsible for planning, organizing, managing and directing office operations. Extensive reviewing of Service Center operational and policy procedures. This position oversees and is directly involved in all phases of the service center operation. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supervise, lead and direct the terminal operations loading and unloading of freight, customer service functions, facilities management and all other aspects of managing a service center.
  • Review, monitor and control all operations for the service center. Implement effective operations strategy to react appropriately to changes in revenue or expense such as to maximize company profits.
  • Create driver route assignments and dispatch drivers in a manner that optimizes assets both equipment and driver.
  • Interface with Linehaul Operations to ensure timely arrivals and departures.
  • Assist linehaul operations with day-to-day optimization at the service center level.
  • Ensure that trailers are loaded and unloaded to meet service requirements.
  • Manage, direct and train dockworkers in warehouse operations. Load and unload freight. Move products with a lift truck and by hand
  • Create and assign work schedules. Maintain proper staffing to support operations based on freight volumes. Adjust work schedules and staffing levels as needed to optimize profits while meeting service requirements.
  • Ensure equipment is properly maintained. Ensure preventive maintenance on Company equipment is done on schedule. Coordinate repair and replacement of equipment as needed.
  • Ensure Service Center is properly maintained. Identify and negotiate vendor agreements for Service Center. Identify and coordinate needed repairs.
  • Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures.
  • Participate in conference calls and facilitate training and onboarding procedures.
  • Other duties as assigned


  • Four-year degree in Transportation Management or other relevant education and minimum of two (2) years supervisory experience in a facility of similar scope; or at least 5 years of relevant supervisory experience.
  • Must have strong interpersonal skills and the ability to lead, manage, coach and develop subordinates.
  • Effective written and verbal communication skills.
  • Understanding of transportation and LTL Operations required, floor covering industries experience is preferred.
  • AS400 experience preferred.
  • Forklift certification preferred.
  • Candidates must have proven leadership experience.
  • Must have the ability to lead in a fast-paced environment.
  • Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred.
  • Strong Organizational / Communication/ and Logistical skills with solid problem-solving abilities.
  • Knowledge of all aspects of ensuring quality freight handling techniques preferred.
  • Must have computer skills and be proficient with Microsoft Office products.
  • Knowledge of the City and surrounding areas
  • Previous Service Center Management experience in the LTL industry is STRONGLY preferred.


  • Frequently lift objects weighing up to 50 pounds and occasionally up to 70 pounds; pull up to 100 pounds and push up to 50 pounds
  • Occasionally climb stairs, frequently stoop, kneel or crouch
  • Use hands and arms to reach for, grasp and manipulate object
  • Manual dexterity to operate a computer and other office machines
  • Exposure to extreme cold and/or hot working conditions
  • Average exposure to fumes working around tractor trailers, lift trucks, yard tractors present in the distribution environment
  • Correctable vision and hearing
  • Ability to travel occasionally


Most work is conducted in an environment where there is significant exposure to outdoor weather conditions and site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Keywords: Xpress Global Systems, Baltimore , Manager - Service Center I, Other , Hanover, Maryland

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