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Retail Regional Manager

Company: Vivint Smart Home, Inc.
Location: Baltimore
Posted on: June 12, 2021

Job Description:

Job Description

Regional Manager, Retail

About Vivint Smart Home

At Vivint Smart Home, we are the leading smart home technology provider in North America, servicing more than one million customers. Our services include home security, energy management and home automation which allows our customers to live intelligently and simplify their lives. At Vivint Smart Home, we take pride in our culture, customers and employees. We have been named by Forbes as one of "America Best Employers for 2018" which adds to our growing list of accolades.

Job Summary

As an Area Manager for Vivint Retail, you will be a leader who is responsible for developing a team of SmartHome pros that cultivate a unique sales experience that is inviting and exciting for customers in their homes. It will be your team's responsibility to educate customers on the benefits of our products and then design, close and install the solution based on their needs. Through leadership, training, and guidance you will ensure that your team delivers an elite, consistent and quality customer experience.

Job Responsibilities

  • Drive for and achieve daily, weekly and monthly install goals and KPIs
  • Recruit, hire and properly onboard (including licensing) and train new talent for your team
  • Deliver frequent coaching and performance evaluations to each of your SmartHome Pros
  • Ensure customer standards of excellence are being met with frequent ride-alongs with your team members
  • Manage the schedule to ensure customer confirmations and minimize customer appointment rescheduling
  • Conduct weekly team meetings and build team culture
  • As needed, cover high-priority customer appointments for both initial design appointment and service
  • Ensure your team has appropriate inventory levels in that all products and equipment are managed according to company policy
  • Develop product relationships between Vivint and our retail partners
  • Deliver a consistent elite and quality customer experience for sales, install and service
  • Conduct systems installations, service calls an inventory of company products and equipment
  • Maintain and set the example of an ideal professional appearance
  • Provide business updates to leadership and share best practices
  • Answer questions and resolve concerns with honesty and integrity


  • Paid training
  • Competitive compensation
  • Mileage allocation
  • Cell phone allowance
  • Employee pricing on Vivint products and services
  • World class competitions and incentives


  • Strong leader with an entrepreneurial and competitive spirit
  • Proven ability to recruit and build high-performing sales teams
  • Ability to achieve excellence in a growing and changing environment
  • Highly motivated, outgoing with a friendly personality
  • Flexible schedule with the ability to work nights, weekends, and holidays
  • Demonstrated ability to establish relationships
  • Strong time management, organizational, and problem-solving skills
  • Outstanding verbal communication skills: in-person and via telephone
  • Reliable transportation
  • Electrician or other technical experience is preferred

Minimum Qualifications

  • High School education or equivalent
  • Must submit to and pass background check
  • Must be at least 18 years old
  • Valid driver's license and vehicle
  • Leadership experience of a remote workforce
  • Ability to lift up to 45 lbs

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Keywords: Vivint Smart Home, Inc., Baltimore , Retail Regional Manager, Other , Baltimore, Maryland

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