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Tier 1 Services Help Desk

Company: Avid Technology Professionals
Location: Annapolis Junction
Posted on: June 12, 2021

Job Description:

Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required.

MANDATORY SKILLS: Three (3) years of Help Desk experience with a Bachelors Degree in a Business, Technical or Math related field. Five (5) years with an Associates Degree or seven (7) years experience may be substituted for the Bachelors Degree.

IMPORTANT: DoD 8570 Compliance with internal certification level 1 is required.

A TS/SCI clearance with a polygraph is required for this role

About Avid Technology Professionals

Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.

Employee Benefits

The ATP Employee Benefits package includes:

  • A Supportive and Equitable Working Environment that is both Stimulating and Challenging
  • Competitive Hourly Salary
  • Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes
  • Automatic Approved Overtime (as long as contract permits)
  • Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component
  • Company Medical Coverage Plans - HMO, Open Access, PPO plans
  • Company Dental Plan - widely accepted, comprehensive, and flexible
  • Progressive Overtime Policy
  • Flexible Spending Account benefit
  • Lucrative Referral Bonus Policy
  • Holiday Scheduling that Coincides with Government Holidays
  • Robust Professional Expenses & Training Program
  • Computer Allowance
  • Internet Allowance
  • Short and Long Term Disability
  • Life Insurance

On TWITTER

http://ja.twitter.com/AvidTecPros

Keywords: Avid Technology Professionals, Baltimore , Tier 1 Services Help Desk, Other , Annapolis Junction, Maryland

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