Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at www.avaya.com.
ABOUT THE OPPORTUNITY
We currently have a requirement for a Voice Network Operations
Center (VNOC) Network Monitoring Lead. This position will support a
large government agency with over 1500 offices and 100k users
nationwide. The VNOC monitors and troubleshoots an Avaya VoIP
solution. This position is located in Baltimore, MD and will be
considered first shift, between the hours of 6am-3pm, M-F.
An individual contributor who provides remote post-sales support
of software and/or hardware systems, sub-systems and/or
applications for customers or field personnel utilizing telephone
and remote diagnostic capabilities. Provides support for end user
installations of medium complexity, configurations, upgrades and
migrations through basic problem solving and troubleshooting.
Includes supporting 3rd party products and occasional on-site
support. Analyzes symptoms, logs, and data required to resolve
issues of medium complexity. Proposes and monitors the
implementation of solutions for non-routine customer reported
incidents to ensure that situation is resolved. May proactively
monitor for downstream effects as a result of the fix. May
highlight other issues. Works with limited guidance on projects
within defined criteria.
ABOUT THE RESPONSIBILITIES
- Day to day responsibilities include the monitoring and
troubleshooting of an Avaya Communications Solution.
- This includes using such tools as NetIQ and Windows Desktop
- Interacting with customer representatives.
- Interacting with tier 3 technicians to determine solutions to
- Updating tickets.
ABOUT THE REQUIREMENTS
SKILLS & COMPETENCIES
Knowledge with any, or all of the following is preferred: Avaya
System/Session Manager, Communication Manager (CM), Avaya Contact
Center (AACC), SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall
and Switch technology.
Full time position.
A two year college degree or certifications in the above
technologies are preferred, or 5-10 years' experience in VoIP and
SIP technologies or VNOC experience may be considered.
Avaya is an Equal Opportunity employer and a U.S. Federal
Contractor. Our commitment to equality is a core value of Avaya.
All qualified applicants and employees receive equal treatment
without consideration for race, religion, sex, age, sexual
orientation, gender identity, national origin, disability, status
as a protected veteran or any other protected characteristic. In
general, positions at Avaya require the ability to communicate and
use office technology effectively. Physical requirements may vary
by assigned work location. This job brief/description is subject to
change. Nothing in this job description restricts Avaya right to
alter the duties and responsibilities of this position at any time
(accessible at https://www.avaya.com/en/privacy/policy/)
and applicable Privacy Statement relevant to this job posting
(accessible at https://www.avaya.com/en/documents/info-applicants.pdf).