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Operations Trainer

Company: Aptive Pest Control
Location: Dover
Posted on: June 12, 2021

Job Description:

Operations Trainer

We are seeking an innovative, detail-oriented, and creative team player to fill the role of Operations Trainer. This role requires high levels of enthusiasm, patience, and a passion for learning and presenting. The Operations Trainer will be responsible for facilitating the onboarding and training of Aptive Service Pros during their first few weeks of employment. They will also be responsible for delivering all continuous training programs, as well as working closely with the corporate L&D Program Manager to provide feedback on training methods, content, and the learner's experience. The primary goal of this position is to enhance our new employees' training experience and prepare them for a successful career with Aptive.

Aptive Environmental

Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention to grow as a world recognized brand. In 2020, with more than 1 million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors.

In 2019 Aptive was the youngest company featured on Glassdoor's Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.

Responsibilities include

  • Facilitate virtual and in-person training on Service Pro responsibilities, procedures, customer service principles, and the use of current software programs

  • Be accountable for a quality program and identify opportunities for continuous improvement

  • Spend time on routes engaging in on-the-job training for Service Pros, including: modeling quality service, coaching, and directing the work of Service Pros

  • Develop and maintain instructional materials, training agendas, and on-the-job training resources

  • Collect learner feedback on training content, methods, and delivery and present findings with the corporate Program Manager

  • Act as a quality assurance through conducting assessments to identify development needs of Service Pros and recommend additional training as needed

  • Serve as subject matter expert for the development of future e-learning and facilitator-led content

  • Use the company LMS (Workday) to enroll learners, maintain documentation, track attendance, and measure progress

  • Proactively identify and help curate new content to meet evolving training needs

  • Maintain employee satisfaction and learning program feedback with courtesy and respect

Required Qualifications:

  • Ability to work independently and collaboratively

  • Excellent verbal and written communication skills

  • Experience with effective learning and development methods

  • Ability to explain difficult concepts in a clear and easy to understand way

  • Working knowledge of e-learning platforms and instructional best practices

  • Engaging presentation and public speaking skills

  • Ability to adapt quickly under pressure

  • Excellent interpersonal and customer service skills

  • High proficiency with Microsoft Office Suite or related products such as PowerPoint, Word, and Excel

  • Invested in the success of others

  • Detail oriented and results driven

  • High school diploma or equivalent

  • Ability to pass a background check (where applicable)

  • Ability to acquire appropriate pest and service licensing by state

Preferred Qualifications:

  • Prior knowledge of Aptive Service Pro responsibilities and procedures

  • Associate degree or bachelor's degree in related field

Keywords: Aptive Pest Control, Baltimore , Operations Trainer, Other , Dover, Maryland

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