Lead Registrar

Company: Jacobs Engineering Group Inc.
Location: Hanover
Posted on: June 12, 2021

Job Description:

Manage the DC3 Cyber Training Academy's Registrar office, including two Assistant Registrars and the Registrar Support Coordinator. The Lead Registrar will oversee daily Academy operations and customer service activities. The Lead Registrar will communicate with students, their Points of Contact, and the government partner via phone and email. The Lead Registrar will assist with class scheduling, student enrollments, and producing regular and ad hoc reports based on current and historical Academy training statistics.

Duties/Tasks and Responsibilities:

• Provide excellent customer service to students, POCs, and the government partner.
• Support the Operations Manager with regular and ad hoc reporting requirements.
• Oversee the Registrar email inbox and coordinate with other Registrar office staff to ensure all inquiries are resolved in a timely manner.
• Track and report on student withdrawal requests.
• In collaboration with the government partner, develop new and update existing standard operating procedures for the Registrar office activities.
• Support in-person and online student registration and login on Monday mornings.
• Close-out classes after their end date and coordinate with instructors, as necessary.
• Attend and/or lead weekly meetings with the Registrar team, other contractor teams, and with the government partner.
• Develop and distribute the monthly marketing bulletin and other special communications.
• Review and distribute student survey reports.
• Collaborate with the Delivery Manager on building the class schedule.
• Create scheduled class offerings each week in the Cyber Learning Management Environment (CLME) platform, Ginkgo .
• Minimum seven (7) years of experience in academic, training, customer service, or human resources role
• Minimum five (5) years of management work experience.
• Associate's degree and minimum of nine (9) years of work experience, or a bachelor's degree and a minimum of seven (7) years of work experience
• Advanced knowledge of Microsoft Excel, including PivotTables and PivotCharts
• Experience creating data-driven reports
• Strong verbal and written communication skills
• Project management skills/experience
• Exceptional teaming abilities
• Proficiency working with online collaboration and workflow tools (e.g. SharePoint, Confluence, Jira)
• Proficiency working with Microsoft tools (Word, PowerPoint, Outlook, and Teams)
• Experience in a busy customer service role

Desired Requirements (nice to have but not required, ex. Education):

• Academic/training industry experience
• Familiarity with DOD terminology

Essential Functions (Enter essential functions that are not listed below under the relevant header):

Physical Requirements:

Most work will be done at a desk or computer.

Work Environment:

General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

Keywords: Jacobs Engineering Group Inc., Baltimore , Lead Registrar, Other , Hanover, Maryland