Full Time Branch Ambassador DC & Surrounding Areas
Company: Capital One
Posted on: November 22, 2021
Wash DC-1700 K Street (19259), United States of America,
Washington, District of ColumbiaFull Time Branch Ambassador DC &
Surrounding AreasThe Reimagined Branch Experience:Welcome to a new
idea in banking. Here at Capital One, we're redefining how people
bank. You see, we believe banking should fit our customers'
everyday lives-not the other way around.As a Branch Ambassador,
you'll have the opportunity to use your love of working with people
and sharing product knowledge to play a vital role in our
customers' banking experience. You'll also perform a wide variety
of transactions including check cashing, deposits, transfers and
withdrawals while monitoring fraud mitigation and adhering to
established operational policies and procedures. Equally important
is the ability to resolve customer inquiries quickly and
efficiently, delivering an extraordinary customer experience. Our
rapidly changing tech and financial environment requires
Ambassadors who are adaptable and have a growth mindset, in
addition to being customer experience-obsessed. Our Branch team
exists to enhance the financial lives of people in the communities
we serve. We're not just looking to fill open positions-we seek
outgoing, passionate people who really want to be a part of this
whole reimagined banking experience.Here's what we're looking for
- You're friendly and engaging and can connect with customers.
Yep, you're a people person-whether you're helping folks with
technology challenges, having casual conversation, or simply
showing off some of the cool services and products we offer.
- You will be able to reduce customer financial anxiety by
helping to determine both personal and business financial needs.
You'll get to pull in experts that can help guide your customers to
their financial destination.
- You're aware of the importance of being compliant when working
at a bank. You'll ensure all, audit and security policies and
procedures are followed in accordance with Bank policy and Federal
- You'll support customers in all areas of the branch, from the
cash handling and service needs, to rotating throughout the branch
based on the customer needs.
- The overall retail customer experience is improved with fewer
handoffs; every Ambassador is equally "the expert".
- You're naturally curious and like to learn. We'll teach you
what Capital One has to offer our customers in products, services
and experiences to help guide them in the right direction toward
their financial goals.
- You're digitally savvy. You'll showcase what's possible in our
physical space and how to easily navigate our mobile and online
experience, using the branch's laptops and iPads. Take an active
role in educating customers on other banking channels as well as
other products and services.
- Are you a team player? If so, you will have the opportunity to
work with an energized team of banking professionals and help
inspire your teammates as they inspire you.
- You'll research and answer customer inquiries with the intent
of enhancing customer retention and engagement by leverage various
tools and channels to recommend appropriate solutions.
- You'll be able to travel between branches in assigned local
area and support the market that you are assigned.If you're nodding
along and like what you're reading, let's talk.Basic
Qualifications:- High School Diploma, GED, or Equivalent
Certification- At least 1 year of Retail, Sales or Customer Service
experience- At least 6 months of cash handling experiencePreferred
Qualifications:- Associate's degree-2+ years of Retail, Sales, or
Banking ExperienceAt this time, Capital One will not sponsor a new
applicant for employment authorization for this position.No
agencies please. Capital One is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections 4;
New York City's Fair Chance Act; Philadelphia's Fair Criminal
Records Screening Act; and other applicable federal, state, and
local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1- or via email at . All information you provide will be kept
confidential and will be used only to the extent required to
provide needed reasonable accommodations.For technical support or
questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Baltimore , Full Time Branch Ambassador DC & Surrounding Areas, Other , Odenton, Maryland
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