Pricing Client Service Specialist

Company: Priority Worldwide
Location: Hanover
Posted on: November 22, 2021

Job Description:

Description: Expectations: Priority Worldwide Services is seeking a friendly, responsible Pricing & Client Care Specialist to join our quotes team in a fun, fast-paced environment. We are a service company that strives to provide the Ultimate Customer Experience for our clients. A friendly attitude and teamwork are essential to maintaining healthy vendor relations and interoffice moral. Fundamental responsibilities for all office employees include answering phones and taking pickup and quote requests from customers. Primary functions of Pricing & Client Care Specialist include providing quotes to clients and assisting to secure quoted shipments through quotation follow up, relationship building and tracking quoting successes and weaknesses. Follow up to include contacting clients to get feedback on quotes, asking for the business, asking for more opportunities and sharing industry knowledge which will promote customer confidence and comfort with Priority Worldwide. As a key contact to all our clients, the constant focus on excellence and provision of the Ultimate Customer Experience is compulsory. Daily Responsibilities:

• Prepare quotes for Priority's diverse customer base, including Government/Defense & Commercial Clients.
• Assist with the daily management of the Hawaiian Government Freight Management (GFM) quoting system. Including:
• Monitor and issue quotes in accordance with each customer's deadline.
• Turnover of successful quotations to the operations departments.
• Support the mailbox for cargo being offered.
• Immediate acknowledgment of quote requests within 10 minutes of receiving the e-mail.
• Consistently prepare quotes in CargoWise using market intelligence. This requires detailed analysis of shipment requirements, client specific requirements, client tariffs, Priority tariffs, vendor tariffs, and agent rates.
• Use knowledge to maximize overall margins.
• Quote follow-up within 30 minutes via phone to confirm receipt of quote and obtain feedback in order to secure business and increase % of quote-win ratio.
• Answering phones and responding to both customer and vendor needs via phone and email.
• Supporting and assisting the Customer Service team as needed, including tracing, tracking, and updating customers on shipment status .
• Building rapport with customers through consistent communication, asking for more opportunities and sharing industry knowledge to promote customer confidence and comfort with Priority Worldwide.
• Maintain positive relationships with vendors, carriers, agents, and customers.
• Direct negotiation with vendors to secure the best rates/service, including reaching out for spot and promo rates.
• Maintenance of current vendor tariffs in CargoWise, Priority shared drive, and Cargo Office tariff platform.
• Entry of new/unquoted shipments and conversion of quotes to shipments as needed as a backup for operations or when the client requests immediate tracking details.
• Active communication with inside and outside sales and operations to ensure proper routings, tariffs and margins are used and to provide and receive feedback.
• Assist with sales proposals as needed.
• Assist with preparing quoting reports for sales and management staff.
• Work closely with sales and operations. Attendance to sales and operations meetings on request.
• Resolution of discrepancies with vendors, clients, and internal team members. Follow through until issues are fully cleared.
• Other duties as assigned by Management. This list is not inclusive of all daily tasks or general office expectations but rather a list of fundamental requirements specific to this job position. Priority Worldwide relies on its employees to be multi-faceted and assist wherever needed. Other related duties not listed may be assigned by management. Priority Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This offer of employment is not intended to be a contract or guarantee of continued employment. All employment at Priority Worldwide is considered at will employment. Job duties, title, compensation, benefits, as well as the Company's personnel policies and procedures are subject to change at the discretion of management. . Requirements: Required Skills and Competencies:
  • Strong computer skills.
  • Strong verbal and written communication skills.
  • Strong organizational skills to ensure accurate and timely completion of quoting duties.
  • Strong team ethics.
  • Friendly and professional customer-oriented skills, including the ability to recognize the importance of customer satisfaction and good vendor relations.
  • Ability to deal well with stressful situations.
  • Minimum of 2 years of experience in freight forwarding and/or quotes.
    
    PI

Keywords: Priority Worldwide, Baltimore , Pricing Client Service Specialist, Other , Hanover, Maryland