Delivery Supervisor

Company: Article
Location: Baltimore
Posted on: November 22, 2021

Job Description:

DescriptionHey, we're Article. We're a digital-first furniture brand that's working to make everyday living better by providing an easy way for people to furnish their space. We don't have brick-and-mortar stores, so we're able to deliver better value on beautiful, modern furniture. We've been rapidly growing for the past several years and we're now on the hunt for talented, enthusiastic team members to join us in Baltimore, MD.We are looking for an Operations Delivery Team Supervisor (Delivery Team Supervisor) who is excited about building an amazing team of people who will have a huge impact on our customer experience. You will be responsible for leading the day-to-day operations of a residential delivery program. You are a solution-oriented individual striving to provide a "Remarkable Delivery Experience" to our customers while promoting a safe and productive workplace. You are competent in driving straight trucks, installing large products in homes, and understanding dispatch operations and other clerical tasks required to support our delivery teams.What You'll Do

• Leading, coaching and supporting dispatch and delivery teams
• Maintain and report on multiple key performance indicators related to safety, customer service, and productivity.
• Interface with other departments to execute on new initiatives and issue resolution.
• Investigate, report, and act on safety or customer service issues occurring in your region.
• Oversee local procurement and interact with vendors including those providing trucks, repair, fuel, insurance, uniforms, telecommunications, and more.
• Monitor hours worked, overtime, and ensure accurate submission of payroll.
• Lead the recruiting, training, and onboarding process for new employees.
• Maintain driver and vehicle logs.
• Ensure employee compliance with Article policies and regulations.
• Perform delivery or dispatch operations for the purpose of training, accommodating significant business surges or staff shortages.Skills Knowledge and Expertise
  • 3 years' experience in any area related to pickup and delivery services, moving, or residential delivery.
  • Front-line experience delivering furniture to residences or in the moving business.
  • Route dispatch experience within the respective region.
  • 1 year of direct customer interaction/service in any field.
  • 2+ years supervisory experience of a final mile delivery team of 15-20 drivers.
  • Valid Driver's LicensePreferred candidate would also possess:
    • Good driving record with no serious infractions.
    • Ability to pass DOT physical and drug test.BenefitsWe want Article to be an amazing place to work, and we do our part to take care of our team. In addition to a competitive salary, we provide:
      • Commitment to safety, we provide uniforms and safety boots
      • After a 2-month probationary period:
        • Medical, Dental, & Vision
        • 6 Paid sick days
        • 3 weeks of paid vacation
        • Life Insurance
        • Stock options after one year of employment
        • 45% Employee discount + 15 % family & friends discountThroughout COVID, our primary focus has been the safety of our Particles (employees), their families, community, customers, and candidates, we have COVID safety protocols to which we strictly adhere.Ready to become a Particle?#INDARTICLEADT#ZR1Article is the easiest way to create a beautiful modern space.Article started from a desire to improve efficiency and make furniture less expensive for everyone. In 2014 we had 4 employees; now we have over 1200 and have been growing rapidly.Our office and warehouse space has grown from under 15,000 sq ft to over 1,200,000 sq ft, and our yearly revenue has grown to match.Our head office is based in Vancouver, Canada, an office in Ho Chi Minh City, and warehouses in Seattle, Los Angeles, San Francisco, Jacksonville, Austin, Dallas, Portland, Houston, Chicago, Nashville, Denver, Baltimore, Toronto, Boston, and New Jersey.

Keywords: Article, Baltimore , Delivery Supervisor, Other , Baltimore, Maryland