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Help Desk

Company: Experis
Location: Forest Hill
Posted on: November 23, 2021

Job Description:

Overview Experis is actively looking for an associate that will use skills such as problem recognition, research, and resolution steps to diagnose issues with the user. This role will be based in Forest Hill, MD with a standard 8 hour a day schedule and rotating Saturday shift. What will you do - Essential Responsibilities

  • Interact professionally and efficiently with internal customers by assisting with their questions about any of our supported software, hardware, and computing platforms
  • Perform remote troubleshooting through diagnostic techniques and ask pertinent and probing questions
  • Walk the customer through the problem-solving process
  • Ability to quickly identify business critical problems and escalate to appropriate levels
  • Ability to be able to show patience, understanding and empathy with customers while focusing on problem resolution
  • Address customer issues in a timely and professional mannerQualifications and Requirements
    • Prior Help Desk/ customer service experience nice to have
    • Excellent interpersonal skills required
    • Ability to communicate effectively in a non-technical manner (written and verbal)
    • Experience with Microsoft 365 is a plus
    • Experience deploying laptops and other accessories
    • Experience with Active directory is a plus
    • Good understanding of computer systems, mobile devices, and other tech products
    • Ability to diagnose and resolve basic technical issues
    • Associates or Bachelor's degree

Keywords: Experis, Baltimore , Help Desk, Other , Forest Hill, Maryland

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