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Digital - Customer Success & Activation - Associate

Company: PwC
Location: Baltimore
Posted on: January 16, 2022

Job Description:

A career in Products and Technology would provide you the opportunity to be part of an organization that is building a leading tech experience that solves big challenges for our firm and our clients. Our products and tech-driven solutions are how we move faster, cut through complexity and fuel growth. We start with the problem and solve it with experience and tech know-how. Our skilled technologists, data scientists, product managers and business strategists are passionate about using technology to accelerate change. Our external facing team is responsible for deploying reliable solutions, driving value and building relationships that result in customer loyalty and satisfaction, onboarding, product adoption, retention and growth for our clients. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Invite and give in the moment feedback in a constructive manner. Share and collaborate effectively with others. Identify and make suggestions for improvements when problems and/or opportunities arise. Handle, manipulate and analyse data and information responsibly. Follow risk management and compliance procedures. Keep up-to-date with developments in area of specialism. Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce. Build and maintain an internal and external network. Seek opportunities to learn about how PwC works as a global network of firms. Uphold the firm's code of ethics and business conduct. Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: Bachelor Degree Additional Educational Requirements: In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations. Minimum Years of Experience: 1 year(s) Preferred Qualifications: Degree Preferred: Master Degree Preferred Knowledge/Skills: Demonstrates some abilities with, and/or a proven record of success as both an individual contributor and team member in the following areas: Understanding and deploying existing processes & platforms to enable commercial aspects of digital product delivery; Recommending alternative approaches to digital product delivery; Identifying, recommending and deploying new processes & platforms to enable commercial aspects of digital product delivery including FlexID and SPT creation, WBS creation and management, Initial invoice Creation, incremental invoice creation including add ons, renewals, co-terming, year 2 invoicing; Communicating with account teams on each client to generate activation date notices, AR aging, and upcoming renewals; Processing new activations - FlexId, WBS, and final invoicing; Providing feedback to sales and contracts team on opportunities to streamline and improve; Collaborating with the Activation team and Success team at the start of deployment, and if necessary, customizing the approach for each client to assure a smooth process; Collaborating with Operations Technology team to identify opportunities to automate any of the Commercial aspects using available PwC automation tools; Utilizing previous experience with go to market strategy and planning, customer success or client service; Applying proven program management skills and ability to self-direct work; Communicating effectively and proven written skills; Applying proven background in liaising with and coordinating with stakeholders across multiple groups, including senior stakeholders; Utilizing experience managing multiple complex concurrent projects at once; Utilizing experience with GFS, Rapid Engage, Client View, Google Suite, SPT, FlexForecast; and, Applying interest and enthusiasm for transformation as a whole. For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryassociate. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. 274572 Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19. #LI-Remote

Keywords: PwC, Baltimore , Digital - Customer Success & Activation - Associate, Other , Baltimore, Maryland

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