Part-time Telephone Interviewer
Company: Headway Workforce Solutions
Location: Columbia
Posted on: May 16, 2022
Job Description:
Job DescriptionOn behalf of IMPAQ International, an affiliate of
the American Institutes for Research (AIR), Headway Workforce
Solutions is currently seeking Interviewers to work from home as
Telephone Interviewers. Interviewers will call health plans to ask
questions over the telephone about benefits and coverage as part of
a quality control evaluation. The pay for this position is $15.00
per hour.Interviewers will be asked to work at least 20 hours of
work per week.The position for staff will start May 30th and go
until August 26, 2022. Required paid training will begithe week of
May 30th. Training will be a combination of at-home study and
webinar.As a Telephone Interviewer, you will:
- Complete and pass all training activities in a timely a
manner
- Contact health plan call centers across the country to help
Centers for Medicare and Medicaid Services (CMS) evaluate
healthcare compliance
- Be on the phone the full shift and be comfortable making a high
volume of calls with specific time constraints
- Read the questions clearly and verbatim to the participant
- Accurately record outcomes and issues
- Receive and apply feedback on interviewing skills and project
protocols.Position Qualifications:
- Ability to read, speak, and write English fluently (all
training is conducted and prepared in English)
- Telephone Interviewing experience, at least 6 months
(preferably in a Research setting or conducting calls with scripted
telephone etiquette)
- Strong attention to detail with ability to capture information
quickly while conversing
- Past experience using technology as part of their day-to-day
tasks (preferred experience in collecting data using
computer-assisted interviewing).
- High school diploma or GED required
- Background check requiredWorking from home requirements:
- The COVID-19 vaccine is mandatory for this role and proof of
vaccination will be required.
- Hard-wired high-speed internet service required – must be able
to connect via Ethernet cable connection (within 25ft of workspace)
- Wireless/WIFI connection may be allowed in some exceptions
- Alternate telephone (i.e. cell) to use to access IMPAQ systems
as part of log in process and for communicating issues to physical
call center
- Proficiency with troubleshooting and using computers
- Quiet, private space in your home to conduct work.The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job:
- Communicate through speech and listening
- Read text verbatim, meaning reading words exactly as they are
written, from a laptop or computer screen
- Transport and manipulate equipment and materials weighing
between 10-35 lbs. depending on your assignment.
- Sit for long periods of time making phone callsHours &
Training:
- Attend and complete required
- On-line home study beginning the week of May 30th, 2021
- Classroom or Webinar trainings the week of June 6th
- Must work 4rs per shift, some exceptions 6- and 8-hour
shifts
- 20 – 40 hours per week, Monday – Friday. No Weekend Hours
required at this time.
- Successful completion of self-study and web-based training
prior to outbound calling
- Successful completion of certification assessment (and
retraining if needed)
- Work lasts through August 31, 2022About IMPAQ International:
With research studies, program evaluations, implementation
assistance, surveys and data collection, technical solutions, and
communications strategies, IMPAQ helps governments, businesses,
foundations, non-profits, and universities evaluate and enhance
their programs and policies.Benefits:
- Work from home!
- $15.00 per hour minimum
- Paid training
- Consistent schedule offered – 20 hours per week with the
possibility to work up to 40 hours per week based on performance,
availability, and project needs
- Calling starts at 8:00 am and continues through approximately
11:30pm (in the Eastern Time Zone) Monday through Friday, shifts
will be available starting at each hour of the day.
- A shift must be at least 4-hours in length, and you'll be
required to work the same shift each day (i.e. 10am – 2:00 pm)
- Earn quarterly bonuses based on your performance.
- IMPAQ to provide IT equipment and resources (laptop, headset,
system access)About Headway - Headway Workforce Solutions is a
leading B2B (Business to Business) provider of workforce solutions
with an array of contract-based integrated services and national
staffing solutions. Passionate about our work and dedicated to our
clients, we are committed to exceeding expectations in the human
capital service sector. To learn more about us visit:
www.headwaywfs.comHeadway Workforce Solutions provides equal
employment opportunities (EEO) to all employees and applicants for
employment without regard to race, national origin, religion, age,
color, sex, sexual orientation, gender identity, disability,
genetics, or protected veteran status. In addition to federal law
requirements, Headway Workforce Solutions complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, training,
tuition assistance, education, social recreation programs and
benefits.#zr
Keywords: Headway Workforce Solutions, Baltimore , Part-time Telephone Interviewer, Other , Columbia, Maryland
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