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Part-time Telephone Interviewer

Company: Headway Workforce Solutions
Location: Columbia
Posted on: May 16, 2022

Job Description:

Job DescriptionOn behalf of IMPAQ International, an affiliate of the American Institutes for Research (AIR), Headway Workforce Solutions is currently seeking Interviewers to work from home as Telephone Interviewers. Interviewers will call health plans to ask questions over the telephone about benefits and coverage as part of a quality control evaluation. The pay for this position is $15.00 per hour.Interviewers will be asked to work at least 20 hours of work per week.The position for staff will start May 30th and go until August 26, 2022. Required paid training will begithe week of May 30th. Training will be a combination of at-home study and webinar.As a Telephone Interviewer, you will:

  • Complete and pass all training activities in a timely a manner
  • Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
  • Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints
  • Read the questions clearly and verbatim to the participant
  • Accurately record outcomes and issues
  • Receive and apply feedback on interviewing skills and project protocols.Position Qualifications:
    • Ability to read, speak, and write English fluently (all training is conducted and prepared in English)
    • Telephone Interviewing experience, at least 6 months (preferably in a Research setting or conducting calls with scripted telephone etiquette)
    • Strong attention to detail with ability to capture information quickly while conversing
    • Past experience using technology as part of their day-to-day tasks (preferred experience in collecting data using computer-assisted interviewing).
    • High school diploma or GED required
    • Background check requiredWorking from home requirements:
      • The COVID-19 vaccine is mandatory for this role and proof of vaccination will be required.
      • Hard-wired high-speed internet service required – must be able to connect via Ethernet cable connection (within 25ft of workspace)
        • Wireless/WIFI connection may be allowed in some exceptions
        • Alternate telephone (i.e. cell) to use to access IMPAQ systems as part of log in process and for communicating issues to physical call center
        • Proficiency with troubleshooting and using computers
        • Quiet, private space in your home to conduct work.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
          • Communicate through speech and listening
          • Read text verbatim, meaning reading words exactly as they are written, from a laptop or computer screen
          • Transport and manipulate equipment and materials weighing between 10-35 lbs. depending on your assignment.
          • Sit for long periods of time making phone callsHours & Training:
            • Attend and complete required
              • On-line home study beginning the week of May 30th, 2021
              • Classroom or Webinar trainings the week of June 6th
              • Must work 4rs per shift, some exceptions 6- and 8-hour shifts
              • 20 – 40 hours per week, Monday – Friday. No Weekend Hours required at this time.
              • Successful completion of self-study and web-based training prior to outbound calling
              • Successful completion of certification assessment (and retraining if needed)
              • Work lasts through August 31, 2022About IMPAQ International: With research studies, program evaluations, implementation assistance, surveys and data collection, technical solutions, and communications strategies, IMPAQ helps governments, businesses, foundations, non-profits, and universities evaluate and enhance their programs and policies.Benefits:
                • Work from home!
                • $15.00 per hour minimum
                • Paid training
                • Consistent schedule offered – 20 hours per week with the possibility to work up to 40 hours per week based on performance, availability, and project needs
                • Calling starts at 8:00 am and continues through approximately 11:30pm (in the Eastern Time Zone) Monday through Friday, shifts will be available starting at each hour of the day.
                • A shift must be at least 4-hours in length, and you'll be required to work the same shift each day (i.e. 10am – 2:00 pm)
                • Earn quarterly bonuses based on your performance.
                • IMPAQ to provide IT equipment and resources (laptop, headset, system access)About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.comHeadway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.#zr

Keywords: Headway Workforce Solutions, Baltimore , Part-time Telephone Interviewer, Other , Columbia, Maryland

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