Customer Experience Specialist
Company: Alertus Technologies
Location: Baltimore
Posted on: June 25, 2022
|
|
Job Description:
Company DescriptionWhen minutes matter, seconds count. As a
pioneer and market leader in mass notification, our mission is to
empower organizations to protect lives, secure assets, and maintain
business continuity. Alertus is experiencing unprecedented growth
in all markets, and we're looking for like-minded individuals who
take pride in offering well-developed and invaluable life safety
products to an engaged customer base. Job DescriptionWe are looking
for an engaging Customer Experience Specialist to play a critical
role in supporting Alertus' rapid growth. This customer-focused
rockstar will report to the Sr. Director of Customer Experience &
Education, help bring our mission to life, and be responsible for
increasing customer engagement by maximizing the customer's Alertus
System experience.With a passion for customer engagement and
retention, our ideal candidate will proactively work to understand
and address the needs of our customer base. A Day in the Life:Reach
out to current customers to ensure the deployment and the full
utilization of our productsEmbed our existing customer base in
Alertus' solutions to help drive retention ratesObtain customer
feedback regarding new features/capabilities and overall
satisfaction through customer surveys, interviews, and focus
groupsUse analytical skills to detect patterns, interpret data,
brainstorm for solutions, and identify areas of improvement across
the customer experienceAct as a liaison between internal teams to
ensure customer needs are being met; coordinate with
implementation, sales, marketing, finance, and product development
teamsAct as a liaison between our customers and our internal
technical teams to capture and deliver product requests for desired
featuresSpearhead projects for developing new features request by
new and existing customersCultivate new business opportunities by
asking questions, mining presented opportunities, and sharing the
findings with the sales teams Required Skills:Excellent
interpersonal skills with the ability to effectively collaborate
with internal and external stakeholdersCustomer-first
mindsetAbility to effectively communicate difficult/sensitive
information tactfully Ability to understand customers' needs and
manage client expectationsExceptional soft skills Education and
Experience:BA/BS or equivalent experience1+ years of experience in
a customer success or related roleSalesforce or other CRM platform
experience preferredAlertus Career Advantages:Competitive
SalaryBusiness Casual EnvironmentGenerous Vacation PlanPart of a
Fast-Paced and Growing Company SettingRewarding Experience
Improving the Lives and Safety of OthersRegular Company Social and
Team-building EventsCircle of Excellence Rewards TripAlertus
Technologies is subject to the Federal Contractor and Emergency
Temporary Standard (ETS) requirements of the Federal Mandate for
COVID-19 Vaccination. All applicants who wish to be employed by
Alertus, regardless of work location, must be fully vaccinated or
in the progress of vaccination by the first day of their employment
(some exceptions may be considered if within the guidelines of the
company policy). Proof of vaccination or exemption must be provided
prior to their start date. Protecting people from harm is what we
do. It's our mission and our passion. As a company dedicated to
developing advanced technologies to help save lives, we feel
strongly that our employees protect themselves and others from a
potentially fatal virus. We encourage everyone who can safely do so
to vaccinate against COVID-19.All your information will be kept
confidential according to EEO guidelines.EEO/AA Employer M/F/D/V AT
THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Keywords: Alertus Technologies, Baltimore , Customer Experience Specialist, Other , Baltimore, Maryland
Click
here to apply!
|