SERVER
Company: Hard Rock Cafe International (USA), Inc.
Location: Baltimore
Posted on: June 25, 2022
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Job Description:
Overview:
With venues in 74 countries, including 183 cafes, 27 hotels and 12
casinos, Hard Rock International (HRI) is one of the most globally
recognized companies. Beginning with an Eric Clapton guitar, Hard
Rock owns the world's most valuable collection of music
memorabilia, which is displayed at its locations around the globe.
Hard Rock is also known for its collectible fashion and
music-related merchandise and Hard Rock Live performance venues.
HRI owns the global trademark for all Hard Rock brands. The company
owns, operates and franchises Cafes across Europe, Asia, and the
Americas, as well as owns, licenses and/or manages hotel/casino
properties worldwide. Destinations include the companys two most
successful Hotel and Casino properties in Florida, both owned and
operated by HRI parent entity The Seminole Tribe of Florida. In
2018, Hard Rock International was recognized as a Forbes Magazine
Top Employer for Women and Land Operator of the Year at the Global
Gaming Awards. For more information on Hard Rock International
visit www.hardrock.com.
Responsibilities:
The Server is responsible for taking the guests through the key
phase of their Hard Rock experience. As a Hard Rock Cafe Server,
you will be assuming the role of tour guide, communicator,
decision-maker, entertainer, memorabilia curator and musician (at
heart).Taking guests orders .Running food.Handling cash & other
forms of payment.Making proficient sales transactions - using a
point-of-sale system.Properly checks I.D.s for guests who appear to
be under 30 years old.Demonstrating responsible alcohol
service.Demonstrating impeccable product knowledge.Suggestive
selling - using proven techniques.Answering questions - accurately
and politely.Satisfying any/all needs of the guests - regularly
double checking back with guests throughout their
experience.Maintaining a clean & organized station including
pre-bussing & table maintenance.Performing opening, closing & side
duties setting up/breaking down station, refilling condiments,
cleaning ashtrays, etc.Demonstrating knowledge of all table/station
numbers.Directing guests to areas & restrooms.Creating memorable
experiences.Entertaining guests to create Raving Fans. This job
description reflects the positions essential functions; it does not
encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONSHigh School diploma or GED
equivalents.Follows all food safety & sanitation procedures. In
some U.S. states, a food safety certification program is required
to be completed before being able to serve food or alcohol, which
may include a food handlers card (i.e., California law requires
this).SKILLSRemaining calm in a hectic, fast-paced
atmosphere.Demonstrating a high level of organization,
attention-to-detail and a sense-of-urgency.Displaying a positive
and outwardly friendly attitude toward guests.PHYSICAL
DEMANDSAbility to move throughout the corporate office and cafes
during visits (standing, walking, kneeling, bending) for extended
periods of time.Ability to sit for extended periods of time.Ability
to make repeating movements of the arms, hands, and wrists.Ability
to express or exchange ideas verbally and perceive sound by
ear.Manual dexterity, hand-eye coordination, and ability to work
with hand above shoulders.Ability to occasionally, regularly,
frequently move objects (lift, push, pull, balance, carry) up to 10
pounds.Ability to turn or twist body parts in a circular
motion.Ability to tolerate exposure to heat, cold, chemicals, and
loud/noisy environment.Ability to travel via auto or airplane for
long periods of time.ADDITIONAL REQUIREMENTSMust be at least 19
years old. In some U.S. states, a legal minimum age is required to
serve food & alcohol (i.e., Nevada is 21 years old) check with the
person interviewing you to ensure you meet these
requirements.Practicing all general safety standards.Maintaining a
well-groomed appearance (having a plan).Following all uniform
guidelines.Recycling products, where possible.Maintaining HRCs 5
core Values and Mission Statement.Your Cafe may cross-train the
Server and the Busser positions. This Server Assistant will become
a rotated position for the Servers and only used during busy volume
Please see the Busser job description.
Additional Details:
Closing:Hard Rock International is an equal opportunity employer.
We live our motto LOVE ALL SERVE ALL, and strive to foster an
inclusive workplace culture for every team member. Hard Rock
welcomes and encourages applications from people with disabilities.
Consistent with the Americans with Disabilities Act (ADA),it is the
policy of Hard Rock to provide reasonable accommodation when
requested by a qualified applicant or employee with a disability,
unless such accommodation would cause an undue hardship. The policy
regarding requests for reasonable accommodation applies to all
aspects of employment, including the application process. If
reasonable accommodation is needed, please contact a member of our
Human Resources team.DisclaimerWhile this is intended to be an
accurate reflection of the current job, management reserves the
right to revise the current job or to require that other or
different tasks be performed when circumstances change, (e.g.
emergencies, changes in personnel, workload, rush jobs or technical
developments).
Keywords: Hard Rock Cafe International (USA), Inc., Baltimore , SERVER, Other , Baltimore, Maryland
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