Customer Support Advisor

Company: Option Care Health
Location: Baltimore
Posted on: August 7, 2022

Job Description:

Extraordinary Care. Extraordinary Careers. With the nation s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees. At Option Care Health we recognize that part of being extraordinary is supporting and building a workforce that is as diverse as the patients and communities we serve. Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce. COVID-19 Vaccine Requirements:As a leading healthcare provider, we have an undeniable responsibility to protect the health and safety of our patients, customers and team members. Option Care Health requires that all employees be fully vaccinated against the COVID-19 virus. If you are offered and accept a position, your employment will be contingent upon proof of vaccination, or approved medical or religious accommodation. Proof of vaccination will be required during the onboarding process; application for medical or religious accommodations will be required to be submitted within 5 business days of start date. If medical and/or religious accommodation requests are denied, you must take steps to be fully vaccinated, or your employment will be terminated.Job Description Summary:Responsible for responding to high volume telephone inquiries about the company s products or services following standard scripts and procedures, working under direct supervision. Ensures customers receive efficient and courteous service.Job Description: Job Responsibilities:

• Resolves routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures.
• Utilizes all available information to choose the best solution and resolve customer concerns.
• Directs complex questions and problems to more senior staff level.
• Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties.
• Documents customer interactions, records details, complaints, comments and actions taken.
• Coordinates with other functional areas as necessary. Refers unresolved customer grievances as designated by the departments for further investigation.
• Contacts customers to respond to inquiries or to notify them of investigation results and planned adjustments.
• Handles inquiries on one or more product lines. Supervisory Responsibilities: i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc. No Basic Education and/or Experience Requirements: High School Diploma or GED Basic Qualifications & Interests:
  • Intermediate level keyboarding skills (at least 30 WPM, touch typing, formatting documents, 10-key numeric pad).
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Internet Explorer skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online Preferred Qualifications & Interests: At least one year of customer service experience in a call center environment.Experience in Retail or healthcareExperience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties. Due to some state pay transparency laws, below is the minimum pay for the position:Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.Minimum pay is $15.20+ Benefits:-401k-Dental Insurance-Disability Insurance-Health Insurance-Life Insurance-Paid Time off-Vision Insurance Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

Keywords: Option Care Health, Baltimore , Customer Support Advisor, Other , Baltimore, Maryland