Customer Support Advisor
Company: Option Care Health
Location: Baltimore
Posted on: August 7, 2022
Job Description:
Extraordinary Care. Extraordinary Careers. With the nation s
largest home infusion provider, there is no limit to the growth of
your career. Option Care Health, Inc. is the largest independent
home and alternate site infusion services provider in the United
States. With over 6,000 team members including 2,900 clinicians, we
work compassionately to elevate standards of care for patients with
acute and chronic conditions in all 50 states. Through our clinical
leadership, expertise and national scale, Option Care Health is
re-imagining the infusion care experience for patients, customers
and employees. At Option Care Health we recognize that part of
being extraordinary is supporting and building a workforce that is
as diverse as the patients and communities we serve. Join a company
that is taking action to develop a culture that is more inclusive,
respectful, engaging and rewarding for all team members. We are
committed to hiring, developing, and retaining a diverse workforce.
COVID-19 Vaccine Requirements:As a leading healthcare provider, we
have an undeniable responsibility to protect the health and safety
of our patients, customers and team members. Option Care Health
requires that all employees be fully vaccinated against the
COVID-19 virus. If you are offered and accept a position, your
employment will be contingent upon proof of vaccination, or
approved medical or religious accommodation. Proof of vaccination
will be required during the onboarding process; application for
medical or religious accommodations will be required to be
submitted within 5 business days of start date. If medical and/or
religious accommodation requests are denied, you must take steps to
be fully vaccinated, or your employment will be terminated.Job
Description Summary:Responsible for responding to high volume
telephone inquiries about the company s products or services
following standard scripts and procedures, working under direct
supervision. Ensures customers receive efficient and courteous
service.Job Description: Job Responsibilities:
- Resolves routine, general questions and problems submitted by
customers via phone with limited variety following established
guidelines and standard scripts and procedures.
- Utilizes all available information to choose the best solution
and resolve customer concerns.
- Directs complex questions and problems to more senior staff
level.
- Uses a computer application to log and track inquiries, as well
as, to check the status of items that require follow-up or
involvement of other parties.
- Documents customer interactions, records details, complaints,
comments and actions taken.
- Coordinates with other functional areas as necessary. Refers
unresolved customer grievances as designated by the departments for
further investigation.
- Contacts customers to respond to inquiries or to notify them of
investigation results and planned adjustments.
- Handles inquiries on one or more product lines. Supervisory
Responsibilities: i.e. hiring, recommending/approving promotions
and pay increases, scheduling, performance reviews, discipline,
etc. No Basic Education and/or Experience Requirements: High School
Diploma or GED Basic Qualifications & Interests:
- Intermediate level keyboarding skills (at least 30 WPM, touch
typing, formatting documents, 10-key numeric pad).
- Basic level PC skills (for example: start up and shut down
computer, use mouse to point and click, start and close programs,
switch between programs, save files, print documents and/or access
information on-line).
- Basic Internet Explorer skills to include opening a browser,
typing in URLs in the correct location, using a search engine,
bookmarking a site, navigating using back/forward/stop buttons, and
filling out forms online Preferred Qualifications & Interests: At
least one year of customer service experience in a call center
environment.Experience in Retail or healthcareExperience providing
customer service to internal and external customers, including
meeting quality standards for services, and evaluation of customer
satisfaction. This job description is to be used as a guide for
accomplishing Company and department objectives, and only covers
the primary functions and responsibilities of the position. It is
in no way to be construed as an all-encompassing list of duties.
Due to some state pay transparency laws, below is the minimum pay
for the position:Salary to be determined by the applicant's
education, experience, knowledge, skills, and abilities, as well as
internal equity and alignment with market data.Minimum pay is
$15.20+ Benefits:-401k-Dental Insurance-Disability Insurance-Health
Insurance-Life Insurance-Paid Time off-Vision Insurance Option Care
Health subscribes to a policy of equal employment opportunity,
making employment available without regard to race, color,
religion, national origin, citizenship status according to the
Immigration Reform and Control Act of 1986, sex, sexual
orientation, gender identity, age, disability, veteran status, or
genetic information.
Keywords: Option Care Health, Baltimore , Customer Support Advisor, Other , Baltimore, Maryland
Didn't find what you're looking for? Search again!
Loading more jobs...