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Brokerage Supervisor

Company: Expeditors
Location: Glen Burnie
Posted on: August 7, 2022

Job Description:

Job DescriptionCompany Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderAs a Fortune 500 company, Expeditors employs more than 15,000 trained professionalsin a worldwide network of over 300 locations across six continents. Expeditorssatisfies the increasingly sophisticated needs of international trade throughcustomized solutions and seamless, integrated information systems.Our services include the consolidation and forwarding of air or ocean freight,customs brokerage, vendor consolidation, cargo insurance, time-definitetransportation, order management, warehousing, distribution and customizedlogistics solutions. Expeditors is headquartered in Seattle, Washington.We believe our employees are our greatest competitive advantage, by focusing onour values and culture we make Expeditors' greatest competitive advantage inglobal supply chain services."You'd be surprised how far we'll go for you."Job Description

Scope of Position:Supervises staff in preparation and compiling of documents required by federal government for discharge of foreign cargo at domestic ports, to serve as intermediary between importers, merchant shipping companies, airlines, trucking companies, and the US Customs Service and Other Government Agencies, by performing the following duties personally.ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

  • Create and perform timely Employee Reviews for all members of team
  • Establishing and Mentoring a Number 2 who is capable of being a Brokerage Supervisor
  • Train, Develop and Mentor all team members
  • Daily Review of Team's workboard.
  • Carry out daily team huddles to review KPIs, Volumes and outstanding issues
  • Ensure staff is meeting company required goals
  • Continuous personal education of Customs and Industry
  • Ensure financial welfare of team and department
  • Control Expenses and Manage Overtime for the team
  • Ensure Company credit policy is followed
  • Manage outstanding "OPS" Accounting issues for team and ensure they are closed out in a timely manner
  • Identify Process Discrepancies and implement corrective actions (Mapping out process)
  • Oversee Workflow distribution for team
  • Enhancing client experience
  • Review of Post Entry reports (respond to Compliance Manager)
  • 0% Post Entry - EI Error
  • 0% Customs Rejections - EI Error
  • 0% Census "errors" - EI Error
  • Aid in transition and implement of new accounts to appropriate team members
  • $0 BNP Reserve Writeoffs and proactively find solutions to recurring BNP issues
  • Ensure all processes are executed within in accordance with the OPS manual
  • Ensure processes are documented and communicated to relevant parties (SOPs, Process Maps, etc)
  • Monitor and Maintain Departmental KPIs
  • 95% On-time Billing
  • 90% On-time Documents received to entry keyed / exception noted
  • 95% GBO - Scorecard
  • Work with team to understand the KPI's and identify where team or operator is failing to meet expectations and implement corrective actions or remove bottlenecks to accomplish the departmental goals.
  • Manage all personnel vacations, sick time, cross training and ensure there is appropriate coverage
  • Provide valid ES Audit overrides for the team
  • Review Census errors for the team
  • Manage the BNP ToolQualifications

    SUPERVISORY RESPONSIBILITIESDirectly supervise 4 to 9 employees in the Brokerage Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QUALIFICATIONS Experience:
    • Must be able to type accurately, follow written and oral directions, and have attention to detail.
    • Must also be computer literate, knowledge of systems, including Microsoft Word, Excel and email programs is essential.
    • Must be able to classify HTS codes.
    • In addition, must have FDA experience, including product codes and data integrity. Education: Associate degree (A. A.) or equivalent from two-year College or technical school; or minimum two years related experience and training; or equivalent combination of education and experience. Certifications:
    • Customs Brokers License(not required but highly recommended),
    • Hazardous Materials Certification,
    • CICS trained,
    • FDA (Food & Drug Administration) trained

      Additional Information

      All your information will be kept confidential according to EEO guidelines. Benefits:
      • Competitive salary
      • Matching 401(k) plan
      • Health, Life and Long Term Disability Insurance provided - full premiums paid by Expeditors
      • Stock Purchase Plan
      • Training and Personnel Development Program

Keywords: Expeditors, Baltimore , Brokerage Supervisor, Other , Glen Burnie, Maryland

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