LensCrafters - Optician
Company: Luxottica Group
Location: Annapolis
Posted on: August 7, 2022
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Job Description:
Requisition ID: 702521At LensCrafters, we love eyes and care
about the people behind them.With over 900 locations, LensCrafters
is the largest optical retailer in North America and our love of
eyes and higher standard of quality have made LensCrafters an
industry leader for over 30 years. GENERAL FUNCTION The Optician
delivers the brand value proposition & helps establish LensCrafters
as the premier destination for all vision needs within the
community.Creates exceptional value in the lives of customers by
delivering legendary customer service & perfectly crafted high
quality eyewear which exceeds our customers' expectations.MAJOR
DUTIES & RESPONSIBILITIES Greets all customers with a warm welcome
right away, exchanges names, & ensures they know what to expect.
Shows urgency in providing service to customers & satisfying their
needs. Custom fits glasses & precisely places prescription in
lenses. Acts as a leader in optical acumen that provides a voice
for associates. Takes & records measurements, adjusts or fits
eyewear correctly, thorough & exact in details; ensures finished
eyewear meets standards & customer requirements. Attracts new
customers. Explores the needs & priorities of customers by asking
open ended questions. Is attentive to details, asks follow up
questions for clarity, reads verbal/non-verbal cues; reviews
prescriptions & identifies special needs, consults with Optician as
needed. Assists co-workers with difficult or complex areas of
product needs & prescriptions. Utilizes store tools & adheres to
Brand Store Commitments. Performs work accurately & thoroughly
utilizing all technology despite time pressure & customer volume.
Demonstrates superior product knowledge; takes the initiative to
accurately describe the features & benefits of various lenses &
frames using appropriate tools. Reinforces customers' final
selection. Anticipates problems; explores underlying reasons for
customer issues; strives to develop long-term solutions to problems
& ensures customers are satisfied & expectations are exceeded. Acts
quickly for resolution. Partners with management as necessary.
Possesses the ability to multi-task, prioritizes & manages time
with competing priorities. Commits to delivery date & time, seeks
feedback & asks for referrals. Strives to achieve exceptional
results on Brand KPIs & competencies. Presents, celebrates &
educates at pick up. Takes pride in store appearance, shows
initiative to keep store clean, attractive & organized. Secures &
protects company assets in your control. Informs management of
safety opportunities; demonstrates safe work practices. Possesses a
"can do" spirit & strong drive for results; self-motivated with a
desire for continual learning & improvement. Adheres to company
policies & procedure, including but not limited to discounting,
promotions & inventory management. Sells on your feet 80%-100% of
the time. Additional duties may be assigned as needed (i.e.
customer calls, dispensing eyewear, etc.). Maintains proper dress
code, including name tag & associate tablet. BASIC QUALIFICATIONS
High School graduate or equivalent ABO Certification Optical
dispensing experience Strong customer service skills: communicator,
listener & team builder Knowledge of current store merchandise
Strong basic math skills Awareness of current fashion trends
Selling skills - ability to use & carry an iPAD / tablet
Familiarity with POS, computers & calculators Embrace new
technology & change PREFERRED QUALIFICATIONS Previous customer
service & retail experience Upon request and consistent with
applicable laws, Luxottica will provide reasonable accommodations
to individuals with disabilities who need assistance in the
application and hiring process.To request a reasonable
accommodation, please call the Luxottica Ethics Compliance Hotline
at 1-888-887-3348 (be sure to provide your name and contact
information so that we may follow up in a timely manner). We are an
Equal Opportunity Employer.All qualified applicants will receive
consideration for employment without regard to race, color, gender,
national origin, social origin, social condition, being perceived
as a victim of domestic violence, sexual aggression or stalking,
religion, age, disability, sexual orientation, gender identity or
expression, citizenship, ancestry, veteran or military status,
marital status, pregnancy (including unlawful discrimination on the
basis of a legally protected pregnancy or maternity leave), genetic
information or any other characteristics protected by law.Native
Americans receive preference in accordance with Tribal Law.
Keywords: Luxottica Group, Baltimore , LensCrafters - Optician, Other , Annapolis, Maryland
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