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ServiceNow Subject Matter Expert (SME)

Company: Careerbuilder-US
Location: Columbia
Posted on: September 25, 2022

Job Description:

ServiceNow Subject Matter Expert (SME) Location: Columbia, MD (Remote - Nearby Locations Preferred) Duration: Long Term Description: ServiceNow Subject Matter Expert (SME) has a broad and deep knowledge covering the ServiceNow platform and will be the go-to person for technical platform matters. You are the one who naturally takes the responsibility of encouraging improvements to the platform and looking into untapped opportunities. You are essential for ensuring seamless and optimal partnership between projects/developers, architects, support, and platform operations. Responsibilities: Serve as the company's Subject Matter Expert on all aspects of user issues, training, platform integrity and availability Interacting and facilitating communication between the implementation partner and company personnel Supervise work covering designing, developing, configuring, testing, and deploying supporting solutions for the ServiceNow platform Work closely with architects and external vendors to ensure best-of-class ServiceNow solutions Supervise efforts to ensure coordination with multiple projects at the same time Initiate collaborating on small-to-large scale projects with minimal supervision Communicating with clients, using problem-solving skills, and proposing solutions Familiar with test cases for functional, regression testing, UAT testing, resolution of reported defects and perform integration testing with sample and live data Be responsible for the health of the ServiceNow platform and promote optimization initiatives Direct a continuous improvement cycle of optimization development/projects Support and direct QA activities, including QA technical documentation Coordinate root cause analysis and remediation for integration, system, reporting, and data issues Coordinate the version upgrade/clone processJob Requirements:Qualifications:You may come with a background from a central architect/SME position in a large company or from an implementation partner with broad and deep experienceDegree in Computer science, MIS or equivalentHighly IT literate (IT drivers)A minimum of (3) years of experience with ServiceNow developmentTechnical solutions architecture and Project management experienceA certification as ServiceNow Administrator and Application developerFluent in English oral and writtenUnderstanding of the set of IT Services provided to enterprises by a global IT organization and the IT infrastructure technologies that support and enable themSome knowledge required:Integrations via RESTJavaScriptFlow designerThe ServiceNow data modelIdeally a broad experience with:ITSMITOMITBMGRC Posted By:Loginsoft Consulting LLCChantilly, VAEmail: jobs (at) loginsoft (dot) comPhone:70three-5five9-78two7

Keywords: Careerbuilder-US, Baltimore , ServiceNow Subject Matter Expert (SME), Other , Columbia, Maryland

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