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CSR - Customer Service Representative (Call Center)

Company: E-ZPass MD/TransCore
Location: Middle River
Posted on: November 26, 2022

Job Description:

*Premium pay for Bilingual Candidates*

Under the direction of the Customer Service Supervisor, the Call Center CSR is the primary customer interface for the E-ZPass MD and Pay-By-Plate MD program. This responsibility includes customer accounts service requirements are protected and accounted for in accordance with TransCore and MDTA standards of performance.
* Provide exceptional customer service and handling of all customer issues.
* Perform account maintenance, including account changes, transponder changes, recertification, additional tag requests, replenishments, adjustments, and statement requests.
* Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
* Process special accounts including Resident, Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
* Contact customers for additional account information.
* Meet MDTA standards and deadlines.
* Perform other duties as directed by TransCore management and supervisory staff.

*_TransCore is an Equal Opportunity Employer - EEO/AA/M/F/Vet/Disabilit_y*

Job Types: Full-time, Contract

Pay: $16.50 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Evening shift
* Monday to Friday
* Weekend availability

COVID-19 considerations:
Masks are required if associates are unvaccinated.

* High school or equivalent (Required)

* Customer Service: 1 year (Required)

Work Location: One location%58047475%

Keywords: E-ZPass MD/TransCore, Baltimore , CSR - Customer Service Representative (Call Center), Other , Middle River, Maryland

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